Lyca Ipong

I am highly regarded as a quality writer with advanced skills in writing, editing, and proofreading. I have four years of experience in academic, article, and technical writing. My education and research in the field have made me one of the high-grade writers. My work experiences have further enhanced and refined my writing and proofreading skills.

I also have three years of experience in Customer Service. I excel at listening to customer needs and ensure a positive customer experience. I am highly professional -- dependable, reliable, and able to perform duties with minimal supervision. My work objectives are to guarantee quality service to customers and excel within a service-oriented company by demonstrating my talent for communicating effectively with customers from diverse backgrounds.

The following are my skills:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Conflict resolution, negotiation, and de-escalation skills
• Effective problem-solving skills
• Highly professional--dependable, reliable, and able to perform duties with minimal supervision
• Excellent communication skills
• High typing and advanced skills in writing and referencing styles
• Excellent skills in Microsoft Word, Excel, PowerPoint, etc.