Lydia Mutete

With an MBA and a Bachelor's in Communications and Public Relations, I offer over nine years of diverse experience in Film and Media, Manufacturing, and Consumer Research. My expertise spans customer service, social media management, operations, and public relations, making me a dynamic administrative professional.

In my current role as a Business Development Officer at Friendly Bites Cakes since August 2020, I manage strategic communication, brand design, and promotional materials. My responsibilities include HR support, coordinating communication, implementing strategies, and conducting market research. I handle procurement, inventory management, and budgeting, ensuring end-to-end client satisfaction.

As an Operations and Administrative Executive at Buyology Co. LLC from July 2019 to June 2020, I excelled in program and project management. Responsibilities included coordinating communications, client recruiting, proposal writing, and travel arrangements. I managed bulk payments, mystery shopper programs, and engaged in social media content creation.

Previously, as an Administrative Officer at Rockmix Int. Ltd., I managed front office tasks, social media, inventory tracking, and HR support. I coordinated events, meetings, and cross-team activities, showcasing my organizational skills.

Educationally, I hold an MBA from Quantic School of Business and Technology (2023) and a BSc. in Communications and Public Relations from Moi University (2016).

Certified in Virtual Assistance, Digital Customer Service, Up-level Customer Experience, Planning for Monitoring and Evaluation, and Project Management, I am committed to continuous learning.

Equipped with a robust foundation and a passion for enhancing customer experiences, I am ready to contribute versatile skills and effective communication to dynamic roles demanding strategic thinking and operational excellence.