Lydia Onogbo

LYDIA ONOGBO House 38 Pomona Street, (--Suncity Estate Abuja. Nigeria PROFILE SUMMARY Dedicated, service- oriented customer service executive, Proficient at scheduling, facilitating and automating work processes to increase productivity. Equipped with exceptional ability to facilitate all aspects of internal and external communication, support day to day administrative and operational functions. I have a knack for excellence, pay scrupulous attention to detail and able to learn fast and adapt to work culture. CORE COMPETENCES Data entry Analytical Skills Detail oriented Adaptability Strategic planning ·Critical thinking Team player Organizational skills Multitasking Administrative skills ·Calendar management Performance and Time management Excellent verbal and written communication skills · EDUCATION B Sc. Animal and Environmental Biology 2012 WORK EXPERIENCE Clemcharles Properties (Remote) May 2020- till date Service /Maintenance coordinator Successfully migrated software application remotely while aligning with other teams to ensure a smooth transition. Introduced the new mode of operations to tenants, property owners and vendors. Performed all other duties as previously assigned. Clemcharles properties (Onsite) May 2017- May 2020 Service /Maintenance coordinator Schedule and track all maintenance service request. Prioritized and assigned maintenance request to service technicians. Planning regular maintenance. Scheduling vendors and internal technicians to make repairs and do routine maintenance. Development and implementation of maintenance plan. Review, evaluate, approve and coordinate completion of work bid from vendors. Examine items, systems or facility and analyze information to determine needed installation, services or repairs. Create, maintain and enter information into data base Process maintenance invoices. Manage maintenance inquiries, updates and resolution. Manage tenants’ complaints promptly and effectively address Owners’ concerns. Abraham Wings Support Services Ltd (On premise) Aug 2015 – April 2017 Customer Care Representative Provided customers with product and service information Resolved customer complaints Maintained quality control and sort new ways to improving customer’s service. Managed data base of orders and customers with sage line Processed and tracked orders and transactions efficiently and timely. Documenting and analyzing feedbacks Managed customer incentive programs. Performing other tasks as assigned by my immediate supervisor. IT PROFICIENCY Windows, Microsoft office, Loyverse sales app, Whatsapp business, Sage line, google workspace, Calendly, Zendesk.