Been a part of technical support in Time Warner Cable/Spectrum for 4 years. Part of the role is to assist customers that's having issue in there internet connection and providing troubleshooting steps.
Critical thinking is required and needs to have customer satisfaction.
Started as an tech support in the same company in 2019, I was moved to Billing support in Comcast. Handling billing concerns of customers.
In the same year 2019, I was transferred again to an email support team where we cater issues in billing and approving documents for Canva applications.