Ma Amanda Rae Aguirre
531 Makiling St Brgy Malamig Mandaluyong City-+63 -
ABOUT ME:
Competent professional with 4 years of experience as Virtual Assistant handled different Line of
Businesses and 8 years’ experience as Customer Service in a BPO Set up.
Working Proficiently with different types of CRM such as Salesforce, Cirtrix, Zoho, Podio etc…
Handled US Insurance Personal and Commercial, Australian Immigration, Real Estate and E-commerce
line of Businesses.
Self-motivated, hardworking , detailed oriented with proven ability to be analytical , problem solver, and
can handle pressure delivering tasks beyond expectations.
WORK HISTORY
GTA House Buyers January 2022 – March 2023
General Virtual Assistant -Real Estate
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Administrative work
Responding to Email Inquiries
Managing social media and webpages posts
Completed Comps for properties
Collecting information
Data Entry
Tools Used: Podio, call rail, Slack , Adobe PDF, Carrot, Mailchimp
My New Australian Life January 2020 – January 2022
General Virtual Assistant – Senior Processor
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Administrative work
Responding to Email Inquiries
Responding to Social Media Inquiries
Completing Migration Assessment via Zoho
Collecting information
Data Entry
Tools Used: Zoho CRM and Microsoft 365, Google Docs, Skype, Zoom etc
Coverdesk LLC PH. (June 2018 –June 2021)
General Virtual Assistant
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Remarket Team Personal Lines Insurance (Home, Auto, Flood, Wind, Dwelling Fire)
Handling Quotes for New Business and Existing Business ·
Service Tasks Creating Certificates, Processing Policy Changes
Tools used: Ezlynx, AMS360, Salesforce, PL Rater, Zillow, County Websites, Instant Google
Streetview, Microsoft 365, Slack, Jira, Zoom
Researching Properties and reviewing Policies
Sutherland Global. (June 2015 – November 2017)
Level 2 Technical Chat Support
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Customer Support thru Chat for AT&T Technicians regarding installations and fixing technical
issues of AT&T Services.
Telus International (June 2008- June 2011)
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Customer Support/Email Support
Handled Customer Support for Texas Electric Company
Handled Chat and Email Support for Zynga Gaming Account
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Administrative
Gsuite
Zoho CRM
Salesforce CRM
Ezlynx
AMS 360
Microsoft Office
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O.B Montessori Associate Degree Food Service -)
Concordia College (Secondary Level) -)
