Ma. Angela Toribio
Professional Goals
I aim to obtain a job that would allow me to further utilize and
enhance my knowledge, skills and capabilities that will provide a
continuous growth in my career .
Let's get in touch!
Mobile:
-
Email:-Skype ID:
toribioangel08
Address:
Las Piñas City, Philippines, 1747
Specializations
- Social Media Management for
Facebook , Twitter and Instagram
- Customer care services
- Technical support
- Proper email and chat handling
- Research
- Data Entry
- Administrative work
- Presales
Languages Spoken
English, Tagalog
Work Experience
Email and Chat Advocate
IBEX Global Philippines | July 2019 - August 2020
- As a product advocate for a known fitness watch, I always ensure that every communication
with the customer is a "WOW" moment for them.
- Always ensure that empathy and respect is still there even if they're almost crossing the line.
- I was the person-in-charge for our team to ensure proper chat handling is observed and
proper recommendations and promos are being offered.
- Provided technical support assistance via chat and email.
- Process replacement order after all necessary troubleshooting is exhausted, and if product is
within warranty.
- Handled both presales and after-sales inquiries via chat such as product recommendations,
order status, refunds, ongoing promos offered just a few to mention.
- Educating customers on the proper handling of the product and also offering the use of the
app.
- Used Salesforce to document incident, generate ticket and also answering emails and chats
from there.
Technical Support Representative / Chat Support Specialist
Convergys Philippines | November 2016 - December 2017
- Handled both inbound calls and chats for two accounts (computer systems and action
cameras)
- Provided support for consumers and enterprise from the around the world such as North
America, Australia, New Zealand etc.
- Provided proper troubleshooting to ensure issue gets resolved on their first call to avoid
repeat calls.
- Answering customer's inquiries such as product recommendations, promos available,
proper usage of their product, order inquiries to name a few.
- Placing of orders real time.
- Process refunds and order cancellations.
- Used Avaya in taking calls, documenting and managing customer's cases via Citrix, Moxie
and Netsuite.
Technical Support Representative
Expert Global Solutions | May 2014 – May 2015
- HIPAA- trained.
- Handled inbound calls and also doing outbound calls when necessary.
- Mainly focused on B2B transactions as we're communicating with dentists, office
managers and ITs.
- Answering customer's inquiries and concerns regarding their dental software such as
discrepancy found on their month end reports and claims, and errors found in their software.
- Pre-installing and reinstallation of the software for servers and workstations.
- Doing remote access on customer's computer if needed.
Academic History
University of the East - Manila
Bachelor of Science, Major in Psychology | 3rd year undergraduate
- Member, Psychological Society
Colegio San Agustin - Makati
High School Diploma | Graduate
- Medic - Staff Sergeant, COCC
- Member, MU Epsilon (Math club)
- Member, Music Ministry
