Ma. Ellen R. Ople

AMAZON HAPPINESS CUSTOMER SERVICE

• Multi-channel Customer Support
• Inbound Inquiry Handling
• Customer Problem Resolution
• Handling Replacements & Refunds
• Setting up and managing promotions in Amazon
• Responding to Amazon product reviews and seller feedback
• Creating basic reports (reports on weekly tasks, deliverables, sales)

VIRTUAL ASSISTANT

• Email Management (FreshDesk)
• File Management (organizing files using Dropbox etc).
• Microsoft applications (MS Word, MS Excel, MS Powerpoint) and Google Docs
• Knowledgeable in Wordpress
• Data entry
• Data research
• Data mining
• Marketing research
• Content writing

SOCIAL MEDIA MANAGEMENT

• Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube)
• Creating image content via Canva 
• Manage and oversee social media content
• Use social media marketing tools such as Hootsuite
• Good time-management skills
• Responding to comments on each of our accounts
• Overseeing customer service provided via social media
• Building a social media presence by maintaining a solid online presence.