Ma. Erlinda Tupaz Andaya

MA. ERLINDA T. ANDAYA Pavia, Iloilo City -- - Email address:-Skype:maerlinda_andaya WhatsApp: - CAREER OBJECTIVE I am an experienced Project Manager, Administrative Assistant and Amazon Virtual Assistant whose organization, reliability, and communication skills are outstanding. While working as an Administrative Assistant and a Project Manager, I have gained the skills necessary to thrive as your Virtual Assistant. You need to have the skills necessary to complete the duties and tasks involved in these positions but you also need talent, follow through, desire and have a very thick skin. Additional skills I have range from creating spreadsheets, scheduling, leading while also being able to be lead, crisis management, working with different personalities, and much more. Quick thinking and working long hours are also required. Some basic skills and traits I have that you will find a necessity is: data entry, scheduling, typing up documents, emailing, calling clients, investigating and research, follow through, punctuality, communication, creating documents and spreadsheets, social media marketing, and much more. I have complete command of the English language and can work with clients all over the globe. EDUCATIONAL BACKGROUND • Tertiary Saint PaulUniversityIloilo Bachelor of Arts in Mass Communication Fideles Serviteurs de Dei 2012 June 2008 – March 2012 EXPERIENCES Virtual Assistant (AUGUST 2014 -PRESENT) • Social Media Management • Amazon FBA- Retail Arbitrage, Online Arbitrage, Private Label • Amazon Seller Central Account Management • Amazon Brand Registry • Listing Creation, Uploading Products via Flat File • Opening Cases with Seller Support and Brand Registry Support for Troubleshooting • Shipment Creation for FBA and FBM • VoIP Zoiper/Linphone • Basic Knowledge of Quickbooks • Booking reservartions: Travel, Hotel, Rental Cars, and Conferences • Data Entry and Customer Support • Google Applications – Calendar, Sheets (VLOOKUP), Drive, and more. • Article writing and Voice Transcription • Basic photo editing :Adobe Photoshop • Basic video editing :Screen Flow • Set up and maintain email marketing to current and past clients • Set up and send out surveys using survermonkey.com • Write, rewrite, transcribe and post newsletters and articles. • Basic Website Development using Wordpress, Wix, Weebly Globe Telecom (JULY 2015-APRIL 2016) Retail Store Specialist/Custoemer Service/Admin • Assists walk-in customers with regard to their Sales and After Sales concerns and be able to promote all products and services while providing superior customer experience. • Practice timely and efficient customer delivery thereby achieving targets for the entire team. • Accept, screen, evaluate and recommend approval of documents received from subcribers within the established requirements set by the company. • Execute functions as required (i.e. perform basic cashiering functions, accept and sell products allocated by the Inventory Custodian). • Ensure proper monitoring and resolution of after-sales transactions; • After sales • Activate mobile plan subscriptions in CRM KEY SKILLS AND QUALIFICATIONS I am very much responsible for the things that I am tasked to do, organized, and can work as a part of a team or as a stable individual under pressure. :Career Service Professional Eligible : Good in both oral and written communication : Can work both individually and with others : Leader, writer, public speaker : Fluent in English, Filipino, and Hiligaynon : Computer Literate (MS Office Applications) : Motivated, persistent, and dependable :Flexible with the demands of the work place PERSONAL INFORMATION Age Height Weight : : : 27 5’3” 110 lbs Date of Birth : Place of Birth : Civil Status : February 6, 1992 Mambusao, Capiz Single CHARACTER REFERENCES RG Belbes Implementations Group Manager (Philippines) Elevate Growth Group California, USA- Danny L. Churchill D Lee Products Washington, USA-SANDRA PENASALES Assistnat Retail Manager Globe Telecom Mandurriao, Iloilo City- LEONARD PINEDA I Information Officer-Philippine Information Agency Faculty-St. Paul University Iloilo- I hereby certify that all the information above are true and correct to the best of my knowledge Ma. Erlinda T. Andaya Applicant Updated as of March 2019