Ma Karen Anne Halog

Ma Karen Anne Halog Profile General Virtual Assistance, SEO and Video/ Photo Editor In my 5 years in Customer Service Department, traits of being organized, results-oriented Customer Service Professional with an excellent Phone: - Mobile: - track record of significantly increasing service quality, sales and customer base are my great keys for excellent work with our company's management. Email:-Address: 115 T. Barrios Street San Antonio, Cavite City Experience Skills OOCL PHILIPPINES INC. / JUNE 2014- PRESENT CUSTOMER SERVI CE ASSI STANT       Understand market trends and developments, using them to improve service level and costs. Communication with customer to receive orders and enhance customer satisfaction. Lead weekly team meetings and strategy sessions and make visual presentation using MS POWER POINT. Arrange documentation for both I MPORT and EXPORT customers for cargo releasing in port. Responsible for keeping all shipping manifests matched up with customs paperwork in the proper files. Assisted in developing quotes for clients that compared air shipping rates to sea shipping rates.  Education New Era University (2008 -2012) BACHELOR OF ARTS IN MASS COMMUNICATION   University Photographer / Photo Editor Campus News Editor/ Reporter Saint Joseph College Recolletos (2000 – 2005)   Class Photographer Student Council Officer Executive Assistance: Web Develop: Customer Service Assistance: SEO/ On-Off Page Optimization :