Ma. Lovely May Barte

Ma. Lovely May Barte Address: Mahabang Parang, Batangas City, Philippine 4100 Mobile:- Email address:-Skype ID: lovely.barte1 SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Administrative Skills – More than 3 years of working as an administrative staff in an office-based set up where my tasks include compiling and maintaining records of business transactions and office activities, performing variety of clerical duties and copies data and compiles records and reports. Logistic Skills – Coordinating with warehouse and different couriers Operational and Performance Management - 3 years of operational "Customer Service" experience in Medical Billing, E-commerce and Real Estate (Support mediums – Email, eSupport (Chat and Phones and Social Media). Computer Skills – Expert in using Microsoft Office and different CRM’s such as Podio, Zoho, Dotloop, Freshdesk, Magento, Zendesk, Mojo, Ring Central and Freedomsoft. EMPLOYEMENT HISTORY: Hair Mayraki Customer Support Specialist / Marketing Manager September 2018 – August 2020 ( Part Time ) Provide Customer Service Influencer Outreach and Marketing Specialist Show Pony Ltd Customer Service Representative July 2018 – March 2020 ( Full Time ) Responding to E-mails / Live Chat Support / Accepting inbound calls Shipment tracking Coordinating with the warehouse Issuing refund and store credits Approving return items Logistics Order processing Social Media Management AMAX Customer Support Specialist January 2018 – April 2018 ( Seasonal Account ) Provide Customer Service and Troubleshooting Investor Virtual Assistant Services-IVAS General Virtual Assistant January 2017 – April 2018 Full Time Training of Real Estate essentials for Investors. Proficient with handling objections on seller lead calls Determining between a warm or cold lead. Knowledgeable with Podio, ZOHO, Pipedrive and Salesforce CRM Creating Buyer's Lists Valuation of Comps with or without the MLS Skip Tracing Social Media sites such as Craiglist, Facebook, Twitter, LinkedIn Email Campaigns Transaction Coordinator Clinicanywhere Account Representative/ Facility Biller June 2016 – December 2016 Full Time Charge Review and Release Payment Posting A/R Follow up, Correction and Appeal Report Generation Project and Tasks Assigned by Account Manager Reading and analyzing patient records Determining the correct codes for patient records Using codes to bill insurance providers Managing detailed, specifically- coded information Customer Service Representative/ Customer Care Professional Wellcare - The Results Company [June 2017- December 2017] Providing eligibility, claims and benefit information to members Collection of Premium Payments Reading and analyzing patient records Interacting with physicians, assistants and different medical departments to ensure accuracy Customer Service Representative/ Customer Care Professional | United Health Group - Teletech [November 2015- March 2017] Providing claims and benefit information to Medical Providers Reading and analyzing patient records Creating authorization Interacting with physicians, assistants and different medical departments to ensure accuracy EDUCATIONAL ATTAINMENT: St. Bridgette College Business Administration Major: - Marketing Management