Ma. Russell Chavez

. I am an experienced BPO/ Shared service and underwriting professional. I have been in the BPO industry for more than a decade focusing in Quality assurance and process improvement. I have earned various skills like customer service, sales, transaction data entry, and CRM management from my long BPO/ Shared services experience as I was exposed to various lines of businesses.

I’m also a freelance worker rendering virtual assistance services like Finance management (collections, credit underwriting, and loan processing), Office and Administrative services (data entry, transcription, email management, and database management), Customer service (phone support, email support, and chat support), and Writing ( blogging, web content, ghostwriting, editing, and proofreading).