Ma Verliza Banitng

PROFILE I have around six years experience in Customer Service. I interact with CEO's and business owners to provide and process information in response to inquiries, concerns, and requests about products and services. I dedicate to bring my expertise in tourism/travel industry, administrative work, and customer service to the table as I help you leverage your time and business. EXPERIENCE MA. VERLIZA BANTING CUSTOMER SERVICE SPECIALIST SOCIAL MEDIA MANAGER CONTACT -- SOCIAL MEDIA SOCIAL MEDIA MANAGER / E-COMMERCE SUPPORT SPECIALIST - POWER-BEND.COM | DEC 2019 - PRESENT Manages Facebook and Instagram account specifically answering inquiries through messages and comments. Creates and schedule daily postings through Canva and Hootesuite. Answers email inquiries. Monitors and manages Shopify and Eprolo account specifically creating or cancelling orders, changing sizes, etc. Updates daily sales adjustment and request for refund reports through shared Google Sheets. VIRTUAL ASSISTANT - STARLYNC AND BARGAINTUTORS.COM | JANUARY 2019 - JANUARY 2020 Manages Starlync.com and BargainTutors.com Lead generation SOCIAL MEDIA MANAGER - PHILIPPINE VIRTUAL ASSISTANT NETWORK (REMOTE AGENCY) | FEB 2018 - NOV 2019 Perform research on current benchmark trends and audience preferences Design social media postings and infographics using Canva. Implement social media strategy to align with business goals Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news) Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency Communicate with followers, respond to queries in a timely manner and monitor customer reviews Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout) Suggest and implement new features to develop brand awareness, like promotions and competitions Stay up-to-date with current technologies and trends in social media, design tools and applications TWITTER: @MAVERLIZA FACEBOOK: /MAGDAGASANG.MAVERLIZA TECHNICAL SKILLS INSTAGRAM: @MARIAVERLIZA WEBSITES: EDUCATION EDUCATION BACHELOR OF SCIENCE IN TRAVEL MANAGEMENT OUR LADY OF FATIMA UNIVERSITY | 2009 - 2013 WORDPRESS.ORG, TWEETDECK.COM, FACEBOOK.COM, TWITTER.COM, LINKEDIN, BLOGGER.COM, PINTEREST.COM, BIT.LY, GMAIL.COM, YAHOO.COM, YOUTUBE.COM, VIMEO.COM, CANVA.COM, AMAZON, EBAY, ZIK ANALYTICS, YABELLE, ARBISHIP, KEYWORD EVERYWHERE, BUZZSUMO, CRAIGLIST, STARLYNC.COM, BARGAINTUTORS.COM SOFTWARES: DROPBOX, SKYPE, GMAIL, YAHOO MESSENGER, HOOTESUITE, TRELLO, TWEETDECK, WHATSAPP, GOOGLETALK, MICROSOFT OFFICE 2010, GOOGLE DOCS OFFICE, GOOGLE DOCS FORM, YOUTUBE, HUBSTAFF, WINDOWS LIVE MOVIE, NORTHSTAR, AMADEUS SYSTEM, DASHLANE, TIME DOCTOR, LASTPASS