Mae Abad

I'm a licensed teacher, I've worked for a year as elementary teacher. However I found passion in IT service desk Industry.

These are my daily task

Now I'm currently working as an IT analyst for DXC Technology previously known as HP company "hewlett packard".

·      Respond to requests for technical assistance in person, via phone, chat or email

·      Diagnose and resolve technical hardware and software issues

·      Use Active Directory.Remote Desktop tool, SCCM, Identity manager, SST ticketing tool and Citrix

·      Manage / monitor Incident tickets

·      Research questions using available information resources

·      Advise user on appropriate action

. Troubleshoot Outlook 365

·      Follow standard help desk procedures

·      Log all help desk interactions

·      Administer help desk software

·      Follow up with customers and users to ensure complete resolution of issues

·      Redirect problems to correct resource

·      Identify and escalate situations requiring urgent attention

·      Track and route problems and requests and document resolutions

·      Resolve technical problems with Connectivity issue , laptop , desktop

. CBA Refresh machine project chasing user to make sure new

. Arrange travel for business and vacation clients

. Determine client needs and preferences such as

. Scheduled and costs.

. Plan and arrange tour packages

. Find fare and schedule information

. Calculate total travel costs

. Make alternative arrangements if changes arise before the trip

. Provide any and all relevant information, brochures

and publications (guides, local customs, maps,

regulations, events) to travelers.