Maina Racheal

RACHEAL MAINA VIRTUAL ADMINISTRATIVE ASSISTANT Personal Info Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Email Slack and other productivity tools. Expert in anticipating professional needs and proactively - identifying and resolving problems. Detail-oriented team player with strong ability to handle multiple projects simultaneously with a high degree of accuracy. Work History 2019-12 - 2023-01 Phone - Skills ADMINISTRATIVE ASSISTANT ROOK REAL ESTATE, NAIROBI, KENYA Managed and streamlined invoicing system for 50+ apartments, reducing errors by 15% and increasing on-time payments by 20% Coordinated busy schedules and arranged over 200 meetings for the CEO Attention to detail and accuracy Prioritizing and time management throughout the year, ensuring optimal time management and effective Scheduling and communication with internal stakeholders calendar Served as the first point of contact for customer concerns, feedback, and management complaints via phone, email, or in-person interactions Successfully resolved over 90% of issues within 24 hours while Communication maintaining positive relationships with clients Travel coordination Spearheaded successful marketing outreach initiatives resulting in a 30% and expense increase in new client leads over a six-month period management Efficiently directed an average of 50 weekly phone calls, ensuring timely and accurate routing to relevant staff and returning voicemails within 24 Microsoft PowerPoint, hours Excel and Word Demonstrated exceptional attention to detail by managing all Data-entry and correspondence including email, letters, and packages, averaging over research 100 items per week with no errors or delays. Correspondence 2020-01 - 2022-12 PERSONAL ASSISTANT ZYDE STUDIOS NAIROBI, KENYA Coordinated and managed a complex calendar of photoshoots, client meetings, and appointments for a high-volume photographer, resulting in Administrative support Recordkeeping and documentation 95% on-time attendance and improved customer satisfaction Phone etiquette and Managed a complex schedule for a high-profile photographer, coordinating call handling over 50 photoshoots and appointments per month with clients from diverse industries, resulting in a 95% on-time rate Provided exceptional client service by handling all communication and Teamwork and flexibility inquiries with professionalism and efficiency, achieving a client satisfaction Customer service rate of 98% according to feedback surveys orientation Facilitated post-production support efforts by selecting and retouching over 500 images per month Implemented a new digital file organization system, reducing lost files by 75% Managed and maintained the photographer's equipment inventory, ensuring that all gear was organized, cleaned, and ready for each shoot Reduced equipment-related delays by 50% through efficient logistics Professionalism and integrity Email management Inbox management Languages management Developed and executed a comprehensive social media strategy for the photographer's portfolio, resulting in a 20% increase in engagement and a 15% increase in website traffic. ENGLISH SWAHILI 2022-06 - 2022-09 ADMINISTRATIVE ASSISTANT ATTACHE MINISTRY OF INTERIOR AND COORDINATION, KIAMBU, KENYA Streamlined the supervisor's schedule by prioritizing and organizing calls, messages, and appointments, resulting in an 80% increase in their productivity Efficiently managed incoming and outgoing correspondence with stakeholders, ensuring timely delivery and response while reducing delays and errors by 70% Implemented a data management system to accurately track customer data, resulting in an 85% increase in accessibility and accuracy Additionally mentored two interns to improve their proficiency in completing tasks Coordinated meetings with stakeholders, resulting in a 70% increase in attendance and preparation Implemented an effective filing system, improving document organization by 95%. Education 2019-08 - 2023-04 PUBLIC POLICY AND, BACHELOR OF ARTS PUBLIC POLICY AND ADMINISTRATION KENYATTA UNIVERSITY NAIROBI, KENYA 2022-07 - 2022-07 2022-07 - 2022-07 DATA ENTRY AJIRA DIGITAL, KENYA VIRTUAL ASSISTANT AJIRA DIGITAL, KENYA