Malakia Phooko

Malakia Phooko-|- Summary Experienced IT professional with a demonstrated history of working in the management consulting industry. Skilled in Reporting & Analysis, Business Analytics, Visio, Microsoft Excel, and SQL. Strong information technology professional and currently doing a BSc (Hons) in Computing focusing in Computer Science and Information Systems from University of South Africa/Universiteit van SuidAfrika. Experience Support Analyst at Mindworx Consulting April 2017 – February 2019 Duties: ▪ Manage the company IT infrastructure ▪ Coordinate training and orientation for new technology ▪ Ensure all users benefit from effective technology and efficient Internet access, and continually assess needs and requirements ▪ Organise support, troubleshooting, and repair for IT equipment and networks ▪ Monitor online security for users and networks and take appropriate steps to address security breaches if necessary ▪ Establish relationships with technology and component vendors ▪ Oversee IT support department staff and manage IT resources ▪ Manage Company Website ▪ Develop and maintain emergency plans to address equipment, power, or security failure to ensure preservation of technology and data ▪ Research and learn about innovative solutions and new technology releases and introduce them to the team ▪ Assist with computer equipment purchasing and installation; and maintain networks and connectivity for users ▪ Run Weekly reports for the team ▪ Manage Business Cloud Services (G-Suite, Salesforce, Placement Partner, Career Junction and PNet) IT Auditor at Mindworx Consulting February 2015 – April 2017 (2 years & 2 months) Duties: ▪ Coordinated with stakeholder and performed audit on departments. ▪ Participated in audit and designed risk programs for auditing processes. ▪ Implemented various audit programs and reviewed all automated controls. ▪ Analysed audit processes and identified technological requirements in activities. ▪ Coordinated with team members and recommended continuous improvement on processes. ▪ ▪ ▪ ▪ Reviewed computer systems and networks and ensured compliance to technical controls. Performed risk analysis on processes and established appropriate audit scope. Developed and documented workflow for operations and identified key risk issues. Performed and documented all tests as per professional standards. Data Analyst (Trainee) at Harambee Youth Employment Accelerator and Mindworx July 2014 - October 2014 DUTIES: ▪ Completed intensive eight week programme to instil behaviours needed for the world of work including attendance, punctuality, positive attitude, energy and curiosity ▪ Training in: Numeracy, business communication, cognitive abilities ▪ Action based learning: Business Overview, Process and Data flow mapping, Systems and Data understanding, Relational Databases, Data Analytics, Financial Processes, Logic, Data warehouse and ETL Lab assistant at University of Limpopo February 2014 - June 2014 (5 months) DUTIES: ▪ Printing, reading, editing, scanning, brailling documents and finding information on internet for disabled students. Education University of South Africa/ Universiteit van Suid-Afrika BSc (Hons) in Computing, Computer Science and Information Systems, In-progress University of Limpopo BSc Mathematics and Computer Science, 2010 – 2013 Coursera Machine Learning, 2017 – 2017 Neural Network and Deep Learning, 2017 – 2017 Improving Deep Neural Networks: Hyper-parameter tuning, Regularization and Optimization, 2017 – 2017 DataCamp Introduction to python for Data Science, 2017 – 2017 Boshego High School Matric, 2009 – 2009 Projects completed Developed WSUB Online store using PHP, MySQL and Apache (www.wsub.co.za). 2018 - 2018 Developed websites for the following companies: - AEX Capital (Pty) Ltd website | www.aexcap.com. 2018 – 2018 - Lakhanyela Thina (Pty) Ltd | www.lakhanyelathina.co.za. 2018 – 2018 Fibre, Telephone system, CCTV, Biometric Access Control and Network installation at Mindworx Consulting. 2017 – 2018 Created a Business Development Tool for Mindworx Consulting using Google Apps Script. 2015 – 2016 Developed an intranet for Mindworx Consulting. 2015 – 2015 Soft skills Good Communication Analytical Flexible Team Oriented Problem solving Hardworking Self-Motivated Resilient Technical skills Matrix Skill Java PHP C++ Python SQL Google app script JavaScript HTML Data Analysis (Mining, Analysis and Reporting) Graphic design Adobe (Photoshop, Illustrator and InDesign) Web Development Project Management Years of experience-