Malcolm Taylor

 Dear Prospective Employer, I hereby apply for a position within your company. My resume is as below, and I remain sincerely, Malcolm Taylor. Resume for Malcolm Taylor Date of Birth: March 28, 1972 Nationality: Jamaican/Panamanian Cell number: - Email:- Education: Preparatory Hillel Academy, passed common entrance examination for High school High School: Campion College, graduated from 5th form] Occupation: 1989 Completed a 36 hour course in computer aided drafting (autocad), a course directed by a civil engineer - Worked on many large projects involving Architects And engineers alike, buildings, offices and a bottling plant. - New Horizons Computer Learning Centers, Pennsylvania U.S.A. Courses in Word, Excel, Powerpoint, Windows and Access. - Employed at the University of Technology as a Lab Technician. My duties included assisting the students with their work and maintaining the labs with tech support. -Migrating to Panama and working at working at NARS in Customer Service involving handling escalated phone calls regarding the settlement of cell phone accounts and the negotiation of payment over time. -Working at Techni Sell as a computer resolution specialist involving indepth troubleshooting of PC’s and affiliated electronic peripherals such as routers and modems. 2009 Working at Interface Technologies in Sales and Customer Service Involving processing calls with credit card information And 3 way calls with doctors for the purchase of medication. -Working with the NCO group involving Customer Service over the phone to assist customers with different accounts including phone cards and appliances. - Freelancing as a computer repair technician, buying and selling laptops and desktops, also doing work at home jobs. Outline of work experience As outlined I have extensive experience in tech support and customer service. Most of my formal qualifications are that of tech support, but more recently I have been involved a lot with customer service and know how to work with customers to achieve mutual satisfaction. Customer Service in my opinion is also closely related to Sales as it involves integration with a client either over the phone, other media, or in person to negotiate the sale of a product or service. I have had several years experience doing this in my time working at call centers, both inbound and outbound.