Malik Clotildo Zuniga

Malik Zuniga Cayo, Belize -linkedin.com/in/malik-zuniga-b Summary With more than 5 years’ experience as a Customer Service agent, I am adept in managing customer service issues, handling account questions, and selling new products and services. Moreover, while my on-the-job experience has afforded me a well-rounded skill set, including first-rate communication and problem solving abilities, I excel at: * Processing sales, returns, and exchanges. * Helping customers determine appropriate products and service plans. * Maintaining high levels of customer service and satisfaction. * Developing new customer prospects and referrals. * In addition to my experience and personal qualities, I have a solid educational foundation and a passion for customer service. I am extremely enthusiastic about. Experience Sales Development Manager Avas Flowers Feb 2018 - Present (3 years 9 months +) Contacting potential clients to establish rapport and arrange meetings. Planning and overseeing new marketing initiatives. Researching organizations and individuals to find new opportunities. Increasing the value of current customers while attracting new ones. Finding and developing new markets and improving sales. Client Support Specialist Silent Partner Software Oct 2021 - Oct 2021 (1 month) responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. Customer Service Representative Invictus BPO Apr 2020 - Nov 2020 (8 months) emails, chats and voice- assist customers with shipping inquires and resolve them accordingly. Sales Specialist Transparent BPO Jul 2016 - Apr 2019 (2 years 10 months) Malik Zuniga - page 1 call customers and convince them to switch over to our electricity provider and sign jp each customers that is interested. Appointment Setter Allied Global Jun 2016 - Sep 2017 (1 year 4 months) The position involves working with companies that need help in the area of B2B sales and marketing, primarily in the area of tele sales or appointment setting Surveyor ProtelBPO Limited Apr 2016 - Dec 2016 (9 months) Did survey for huge companies like Cadillac, Walmart etc. Sales Specialist Mexicoexplorer.com Feb 2015 - Mar 2016 (1 year 2 months) *Present, promote and sell products/services using solid arguments to prospective customers *Perform cost-benefit and needs analysis of potential customers to meet their needs *Maintain an outstanding attitude, great work ethic and high desire to make money *Read a script clear and concisely *Achieve agreed upon sales targets and outcomes within schedule *Continuously improve through feedback Education University of the People Associate's degree, Information Technology Mar 2020 - Mar 2022 Skills SALES • Customer Service • SURVEY • Data Entry • Technical Support • Online Support • Quality Assurance • Customer Service Management • Timeshare • Sales Malik Zuniga - page 2