Mamta Chaudhary

Cover Letter

I am interested in joining this company . A fan of its commitment to customer service, I bring to the table a strong customer service mindset combined with technical skills honed throughout my 6.2 years of Production Support(Application Analyst, Associate ,Project Engineer) experience.

Key strengths include:

I was working on multiple Automation and Migration Projects.

I have also worked with many customers and customers worldwide.

I have worked on multiple monitoring tools and did setup from core as well.

I have also worked on multiple scheduling tools and was also working on client issues and providing proper resolution to their queries.

I am always eager to learn new technologies ,new line of business.

Work with different clients ,different teams across the world and very passionate about my work and whatever I do I always try to give my best.

High-volume ticket management. In my last position as Application Analyst for JP Morgen, I handle tickets, fully resolving and documenting issues for future reference.

A track record of consistently meeting or exceeding performance targets correlated with call handling and customer satisfaction goals.

Worked on different trading platforms used in investment banking and capital market .

Comfortable with tools like control-m, autosys,informatica, Sql/unix based apps mainly used in front and back office applications.

Worked on many cloud applications..

Involved in Development, Debugging and troubleshooting support in production environment.

Involved in Incident and Release Management in Production environment.

Strong analytical & logical skill, handled major outages very well.

Check the supplied components or main assemblies, both administratively and technically.

Manage the correct use of the various data databases at the customer.

Follow up the agreed SLA and report any changes.

If necessary, be engaged in a coordinating function, depending on your level and in consultation with the customer.

Identifying the opportunities for additional or better service to the client.