Manorath Ganvir

Manorath Ganvir - ;- mail :- Seeking career enrichment opportunities with a growth oriented organization. Conspectus Presently associated with Sterlite Technologies Ltd as, Lead Business Analyst. Proactive and result oriented throughout the entire academic career. Ability to learn new things with full enthusiasm and apply them in a proper way. Areas of Expertise 10 + years of IT experience as Business Analysts and Process Designer including transformation the needs of business users and stakeholders into functional/technical requirements. Worked on large BSS/OSS transformation projects. Extensive experience in telecom domain covering all the areas in OFAB and various products including fixed line, mobile, B2B products etc. Experience to arrange and facilitates client/customer/stakeholder meetings. If required, also, lead the meetings/workshops to present business scenarios for discussion along with issues and solutions. Investigates issues and other requests for support and determines appropriate actions to take. Communicates the impact of decisions to stakeholders. Handling resource allocation and setting up of communication channels across the various teams working on the Project. Holding review meetings to monitor progress of the project as per schedule / budgets, status reporting and ensuring timely completion and delivery of the project to the client. Significant experience of working with customers, offshore / onsite teams, various departments, etc. for executing concurrent projects. Employment Glance Sterlite Technologies Ltd, Pune. Since Jan 2016 to till Date as Lead Business Analyst Clients: Essel Mumbai & Quadrant Televentures Ltd Chandigarh Responsible for E2E delivery of the project, leading governance call, tracking project milestones, coordination With various project teams like Development, Testing, Solution team and Stakeholders from client. Leading functional requirements gathering workshops with client for capturing & analyzing the requirements Planning and conducting the Configuration data gathering activity for all modules Leading requirements playback to business for feasible/non-feasible requirements Working as a focal point contact for Design Solution, Development, Testing and Training teams Leading team of Business Analyst who is working on design a product for IT operation for Multiple Service Provider End to End Delivery Management, Project plan preparation, Analyzing the business requirement, FSD Preparation, Business process mapping, Internal follow-ups for deliverables, Client communication, Risk Management, Project tracking and escalations, Onsite demonstration, Client Training, Hand holding, Transition to Support team, RFP Response preparation, Getting involved in the POC, Handling multiple projects at same time, Third party co-ordination for integrations. Tech Mahindra Ltd, Pune. Since 16th Feb 2011 to 2nd Jan 2016 as Sr. Business Analyst Clients: Reliance Jio Mumbai, Vodafone Qatar, Sri Lanka Telecom, TCI Iran, British Telecom Working as a Sr. Business analyst, which does gap analysis in the existing processes, performing AS-IS, TO-BE process mapping and suggest process improvements for the order journey, of the telecom products of British Telecom. Leading team of Business Analysts for performing AS-IS analysis, TO-BE process mapping and suggest process improvements for the order journey of the telecom products using eTOM as framework. Worked closely with top management, Business managers and their Vendors to investigate and document business functions, processes and information flows using standard modelling frameworks. Part of a team who conduct details analysis and understanding of the requirements of business stakeholders, performing gap analysis in the existing processes and developing solutions and implement Implementing and handling key business changes for various clients along with the feasibility and complete implementation Provided consultancy in designing RACI Matrix, OLA’s, SIPOC and conducting process audits. Developed and delivered IT Services Management (ITSM) process solutions in ARIS based on ITIL best practices that focused on the people and process. Provided inputs as BA for preparing TO-BE Transformation process blueprint for ITIL processes. Capture the requirements by interacting with operation team members to understand and articulate their expected system and process requirements. Coordination with project governance team and offshore team Maersk Global Services Senior Process Executive (2) (Oct 2010 – Feb 2011) Project: EVMS (electronic Visual Management System) Responsible for solving and assisting customers for their queries with regarding the data of Operations. Responsible for creating reports (MIS) on daily, weekly and monthly basis, which reflect the performance of the Sr. Manager in their work area. Managing a team, responsible for writing Documentation for all latest process updates (Content Management). Creating and Maintaining ‘Knowledge Base’ for whole team to support all activities of process. Responsible for training the new joiner on the process flow documents and flowcharts Infosys Ltd Role: Senior Process Executive (Aug2007 – Oct 2010) Generating Performance Reports and Analysis for our Clients and its respective Clients on Daily, weekly and Monthly basis. Doing research on the reports and finding the way to make the reports more useful, informative and interactive. Doing analysis on the trend of data figures to make our customer understand their performance or weakness areas. Also responsible for identifying the lope holes and doing automation on the report which is having a scope of it. In addition, finding new ways of increasing number of reports for the team. Responsible for solving and assisting critical Customer’s requests and queries for a team SLA. Good telecom process knowledge (with the terms like L2C, T2R, PCA, NGA etc.) Also responsible for taking trainings to increase the product knowledge and Excel to increase the productivity and quality. Handling the additional responsibility of Team Coach, which includes the Team management, Team performance report to the Sr. Managers, Maintaining quality and SLA reports for team. It World (Institution of Information Technology) Role: Centre Head Job Description To teach application software like Microsoft Office, Corel Suit, Adobe Packages, FoxPro; Computer languages like C. System tools and utilities and Internet utilities; Computer hardware concepts including Assembling/De-assembling system, Installation of System Software and Application Software, Installation of computer hardware, Device drivers, Maintenance of computer equipments, Working with Networking, etc. Academia PGDBM from Wellingkar Management Institute Bachelor of Science (Computer), Nagpur University. One-year Diploma in computer programming and applications. 3 Month certificate course in MSCIT. IT and telecom Skills Operating Systems: Windows 98, 2000, XP Telecom Platforms: CRM, BSS, OSS. Software: Oracle BPA, ARIS Process modeling, MS Office. Certification: ITIL V3 Foundation. Personal Details Date of Birth: 16th June Permanent Address: Flat-A 407, Dedge corner Kirkatwadi, Pune-411024. Languages known: English, Hindi, Marathi Professional Reference : Yogesh Shinde (Sr. Program Manager) Sterlite Technologies Pune