Manu Gupta

MANU GUPTA C-1203, Angel Mercury, Ahinsa Khand II, Indirapuram - 201010 Email:-, Mobile: - Date of Birth: 5th May 1978 Virtual Assistant Seek to improve productivity and flexible pair of hands to individuals/businesses PROFILE AND STRENGTHS Astute and ambitious Management Professional with rich cross-functional industry experience in Teaching, Business Analysis, Customer Service, Public Relations, Recruitment, Events Management and Process Management Dynamic technical savvy professional with 18+ years’ extensive experience and demonstrated expertise in Business Analysis, Strategic Planning, Coordination, Liaison and Relationship Building. Results oriented professional having high customer service and relationship skills with a successful career responsible for profit and revenue generation. Fast track professional, with strong Technical and IT Domain knowledge coupled with analytical skills and proven ability to handle multiple projects, functions and activities in high-pressure environments with tight deadlines. Extensive exposure to working as well as residing in London, South Africa and Romania, has developed the ability to work in highly diverse environments with people from varied backgrounds at all levels. A rich work experience acquainted with a natural flair for interaction with people and high calibre professionalism in building relations. Posses the competence to complete the work assignment with clam and poise under all circumstances using a combination of creative, organizational and presentation skills. Maintain focus in demanding work environments, under deadline and pressure conditions with a pioneering success in Operations Management, Supervision and Team Management. Core competencies include: PR / Events Management Team Management / Lead Coordination / Liaison Relationship Building Customer Support / Servicing Project/ Process Management PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS Kothari International School, Noida March’2015 – Jan’19 Maths Teacher KIS epitomizes the vision of making learning meaningful, collaborative and immensely enjoyable. It seeks to provide a happy and supportive environment that nurtures the individual abilities of the children; allows them to think independently and innovatively, take their own initiative and actively participate in the learning process. In addition to a strong emphasis on attaining high standards of academic achievement, a kaleidoscope of extra-curricular activities, community involvement programmes and school events encourage Exploration, Innovative Problem Solving, Independent Expression and Decision Making enabling the students to become more informed, confident and active learners. Class Room Management: Teaching a class of 25 - 30 students at a time considering the multiple levels of intelligence in mind while also managing the disruptive behavior of students. Remedial action for slow and special students has to be incorporated as well without slowing down the pace for above average students. Subject Teacher: Teaching mathematics to 5 sections of middle wing. Making lesson plans, planning introduction activities, smart classes, creating worksheets for revisions and utilizing maths lab tools for teaching. Planning and designing projects, activities, quiz, problem solving worksheets etc for CCE parameters. Ensuring remedial sessions are given to special students. Process Management: Develop, implement and oversee day-to-day class processes like attendance management, leave management, online attendance, and database management to ensure regular maintenance of student records. Ensuring timely management of students’ affairs like their meals, late arrivals, behavior, conflicts, designing and making class room boards and outside boards Contribute to a process of continuous improvement to improve the service value for parents, management and the organization Relationship Management: Identify, cultivate and manage relationships with students, teachers, parents and the school management. Ennovent, India Feb’ 2013 – Aug’2014 Manager-Ennovent Pool Ennovent is an innovation accelerator working with a range of clients - including entrepreneurs, mentors, investors, foundations, development agencies, CSR departments and NGOs. - to accelerate innovations for sustainability in low- income markets in developing countries. Project Management: Manage the administration and execution of client contracts as agreed, to ensure high-quality service delivery. Process Management: Develop, implement and oversee day-to-day search mechanisms to identify, research, and vet potential experts. Develop, implement and oversee day-to-day database processes and systems to maintain the Expert Pool. Oversee the online and offline community of experts and clients to ensure high-value interactions. Contribute to a process of continuous improvement to improve the service value for clients and the organization Relationship Management: Identify, cultivate and manage relationships with current and potential clients. Develop and manage a network of partners to support service execution and growth. Coordination: Maintain communication & coordination with stakeholders on the project. Work closely with Council Management teams in Austin, Washington DC (US) and Shanghai, China and Research Management teams in Asia (Hong Kong), Europe (London) and North America (Boston, New York, San Francisco) to facilitate ongoing development and effective deployment of the Council. Team Management: Manage and train junior level staff, such as associates, junior associates and interns. Gerson Lehrman Group, India Dec’ 2006 – June 2010 Senior Analyst Business Analysis: Interact with GLG Research Managers to gauge client research needs Relationship Management: Develop personal relationships with key industry executives, influencers and thought leaders, while engaging them in productive research activities. Manage partnerships with global associations and professional-service firms. Coordination: Maintain communication & coordination with stakeholders on the project. Work closely with Council Management teams in Austin, Washington DC (US) and Shanghai, China and Research Management teams in Asia (Hong Kong), Europe (London) and North America (Boston, New York, San Francisco) to facilitate ongoing development and effective deployment of the Council. Team Management: Training and Monitoring team performance and help them perform better. Mentor freshers and other team members Process Management: Thorough knowledge of the sector and various industry types and current trends and general awareness. Contribute to the development and continued evolution of GLG’s Legal and Energy Council’s interactive product portfolio, including Regular small-group meetings between GLG clients and Council Members Education Seminars (www.glginstitute.com) Domestic and international research trips to relevant regions GLG News (www.glgnews.com) UNITED NATIONS DEVELOPMENT PROGRAMME, ROMANIA 2004 - 2005 PR CONSULTANT Business Analysis / Communications Strategy: Analysed requirements of the Organization pertaining to PR and Communications; and implemented an integrated and comprehensive communication strategy for UNDP and the UN system in Romania, internal or external linked with sponsors and partners. Event Management / Coordination: Coordinated with the Romanian Govt., Head of UN agencies, Staff and all UNDP Partners / Units within Romania and worldwide to disseminate information on relevant activities of the media, other PR related activities and building relations or developing new contacts or partners. Operations Management: Handled entire operations within UNDP Country Office and coordinated conferences / openings concerning UN / UNDP involvement being a sponsor or a partner or UN / UNDP projects or events Relationship Management: Ensured circulation of the media coverage of UN/UNDP activities in Romania and worldwide and maintained relationships with the media to strengthen UNDP image. Maintained good relations with strategic partners, sponsors and government departments in day-to-day activities or long-term. PR Activities: Supervised and ensured seamless operations of PR activities for all local, regional and International UNDP Projects to enhance the public image within Romania and worldwide. Events / Documentaries: Broadcasted documentaries and success stories on national TV channels and conceptualized other such innovative ideas to improve the UNDP image. Organized events and promoted joint UN advocacy around selected theme days and served as a focal point for these events UNDP Website and Publications: Prepared, edited and published presentation and information materials, books, newsletters, press releases and other publications. Ensured good design and regular updates on the site (www.undp.ro) Project Management: Successfully handled govt. projects and assisted PR trainer for training high level officials – Prefects, Mayors, State Secretary’s ACCENTURE, LONDON 2004 CUSTOMER SERVICE TEAM ANALYST Active member of the team providing 24x7 customer service to Sainsbury’s IT systems within the SLA’s and databases and primarily responsible for: Team Management: Successfully managed a team of 10-15 members and assessed their performance related to call quality and handling customers Customer Support: Interacted and articulated with the customers to analyse the issue and applied technical knowledge and experience to deliver a timely resolution to all areas of the business in line with SLA’s Coordination / Liaison: Liaised with service desk shift leader to ensure system incidents are escalated appropriately as per escalation process. Training / Development: Successfully trained new entrants and motivated them to perform well and provide better service to the customers. Voluntary Service: Involved in voluntary work with the company’s Alma project with primary school and volunteered with young enterprise, voluntary organisation, to inspire and equip young people to learn and succeed through fun activities and team building exercises. HARRODS, LONDON 2002 - 2004 CUSTOMER SERVICE TEAM LEADER Team Management: Managed a team of 4-20 people depending on peak / off peak times and regularly trained new staff. Query Handling: Resolved customer queries and complaints by efficiently analysing and liaising with warehouse, carriers, central cash office, buyers and suppliers. Negotiation: Negotiated with the Directors and Managers and maintained good customer relationship while meeting their requirements Quality Compliance: Ensured quality control through verifying accuracy of the orders, cheques processed and identifying discrepancies with the stock Payments / Balance: Prepared invoices and interacted with the clients with regards to payments and outstanding balances GE CAPITAL, INDIA 2001 - 2002 CREDIT CONTROLLER Training / Supervision: Instrumental in managing and training the team Accounting Operations: Interacted with clients to solve high volume, high debt overdue lease payments issues via telephone, fax and post while updating clients’ financial accounts Credit Limits: Authorised sales orders with overdue amounts thereby ensuring that customers were not over their credit limits Operations Management: Processed electronic payments and negotiated payment schemes with the clients ITC COMPUTERS, SOUTH AFRICA 1999 - 2001 BUSINESS ANALYST Team Management: Successfully managed a team of 15-20 members working in exhibitions, overlooking accounts and systems information Business Operations: Analysed business requirements and implemented an efficient and effective system to ensure smooth movement of the business process. Process Management: Managed the whole outsourcing process of services to clients for exhibitions and shows and maintain database of the clientele information Requirement Analysis: Analysed client’s business requirements, their needs and its feasibility. Suggested and implemented solutions to the satisfaction of the clients. Technical Support: Instrumental in setting up networks, designing software (Delphi) and databases (Access) and trained people to operate computer systems and to capture demographics Training: Trained the team on project to be done and Trained disadvantaged community on basic computing - MS office and Internet ACADEMIC AND PROFESSIONAL QUALIFICATIONS B.Ed, Maths and English, 2013 - 2014 Maharshi Dayanand University Secured 67% B.SC. (HONOURS), MATHEMATICS, 1995 - 1998 Delhi University Secured First Class – 74% B.COM (HONOURS) BUSINESS INFORMATION SYSTEMS – POSTGRADUATE DEGREE, 1999 -2000 University of Natal, South Africa – 59% INTERNAL SOFTWARE QUALITY AUDIT (WORKSHOP) STQC IT Services COMPUTER SKILLS Windows 95/98/NT/XP, DOS MS Office/ Flash, Photoshop, Sage, FrontPage, Domino, Dreamweaver, SPSS, NVIVO (Research Packages) Turbo Pascal, Basic, Fortran/HTML, VB Scripting, Java Scripting, ASP Scripting PROJECTS Dissertation (both qualitative and quantitative) Programmed a calculator in Turbo Pascal (Operating System: DOS) Developed a website for Students Career Center in University of Natal, South Africa Developed an Information System for a Radio Station (Language: Visual Basic) Covered all phases of Software Development Life Cycle Engendered a sense of innovation & creativity in the development of system to suit the needs of an organization using Interpersonal, Documentational, Analytical, Creative, Management & Programming skills REFERENCES: Available upon request