Mara Rysiella R. Aquino

MARA RYSIELLA AQUINO- |-| LinkedIn QUALITY ASSURANCE & CUSTOMER SUPPORT SPECIALIST Driven and motivated leader with significant experience in software and customer support, delivering world-class customer experiences. Proven ability to enact business decisions while troubleshooting and resolving technical issues to generate consistent results. Effective interpersonal skills, collaborating across teams, establishing strategic partnerships, and leading complex projects while mitigating risks and achieving business objectives. CORE STRENGTHS Customer Experiences Quality Assurance Stakeholder Development Technical & SaaS Support Process Improvements Problem Solving Product Sourcing Strategy Development Team Leadership PROFESSIONAL OVERVIEW Junior Support Specialist, Shogun Labs Jul 2021 – Aug 2022 ● Supported Shopify, Big Commerce, and Magento store owners in creating landing pages to help improve their store performance. ● Onboarded new users, assisting in creating pages and guiding them in the launch of their pages. Shopify Virtual Assistant, Project Based Jan 2020 – Present ● Support clients in building, managing, and creating e-commerce websites' workflows, assisting with optimization design changes. Quality Assurance & Technical Support, Loox iO Aug 2020 – May 2022 ● Supported merchants using the app to collect reviews from customers and display them on the Shopify stores, manually inserting code to the theme file and ensuring reviews were displayed on google. Executive Assistant, Credit Repair Specialist, Keys 2 A Nu Life Apr 2021 – Dec 2021 ● Assisted with the clients' personal and business credit repair, building positive relationships to provide exceptional client experiences. ● Improved credit scores and increased customers by running CRM for continuous email flow, identifying faults, and running ads on social media. Customer Support Specialist, Jungle Scout Apr 2021 – Aug 2021 ● Supported Amazon merchants and aspiring merchants with finding the best products to sell, making it easier for them to track their sales, create automations, and identify the most effective keyword list for every listing. Private Tutor, Tutors.com Jun 2016 – Mar 2021 ● Tutored elementary and high-school students to ensure they remained on track for their school requirements and grades. Technical & Customer Support Guru, Shopify, TaskUs Feb 2019 – Dec 2019 ● Supported merchants in the use of Shopify from beginning stages down to design, product research, app configuration, finances, billing, and subscriptions. Customer Support Representative, ShHinduja Global Solutions Mar 2018 – Jan 2019 ● Handled health care insurance, providing patients eligibility and benefits, assisting health care providers. EDUCATION Bachelor of Science in Medical Technology – OUR LADY OF FATIMA UNIVERSITY Social Media Marketing (2022) – HUBSPOT ACADEMY | SEO (2022) – UDEMY | Amazon VA (2022) — PRO VA IT SKILLS Zendesk | Intercom | Front | Helpscout | Notion | Guru Card | Jira | HubSpot | Shopify | Amazon | Jungle Scout Shogun | Loox | Credit Embudo | Jungle Scout | Facebook | Instagram | Twitter | Gmail | Zoom | Google Meets