MARC S. CACHO
Home Address : 627 Matimyas St. Sampaloc, Manila, Philippines
Email Address :-Mobile No. : (-
CAREER SUMMARY
A highly creative and driven individual with experience in the gaming industry, network administration, IT management and software/hardware repair. A freelance photographer, specializing in portraits, product photography, layouts and event coverage. Has experience in producing and recording in the music industry.
PROFESSIONAL EXPERIENCE
Manila City Library, Manila -)
Programmer/SQL Administrator/OPAC Administrator/Student Trainee
- Creation of the Online Public Access Catalogue(OPAC) for Manila City Library
- Training of the end-users on how to use/administer the admin panel
- Hardware and software technical support
- Maintenance of network security devices for the library
Level-Up! Games, Inc. -)
Game Master/IT Assistant/Marketing Assistant
- In-Game Event Organizer/Administrator
- Creation of posters for in-game events
- Hardware troubleshooting of department computers
Cocina Juan Food Gallery (September 14, 2009-June 2011)
IT Specialist
- Troubleshooting of all IT related devices in the restaurant
- Software research for the management system (Inventory and Service)
Traductions Techniques SA, Santa Fe, Argentina (June 6, 2011-February 17, 2012)
Chief Technology Officer
- Interviewing and hiring of programmers for project based accounts
- QA for on-going projects (websites, web applications, and software)
- Remote administration/maintenance of the dedicated server (located in Santa Fe)
- Database management and backup (MySQL)
- Website design and administration of the company website
Design Center of the Philippines (June 3, 2013-November 29, 2013)
MIS Specialist
- Troubleshooting of all IT related devices.
- Updating of the website and its components
- Management of Timelog for employees
- Graphic and layout design for the OED
Alorica, Philippines (October 6, 2016 – November 2, 2017)
Chat Support Representative
- Assess on billing and technical for Telco customers
- Tier 1 and 2 on Tech Support for Mobile Phones and Wi-Fi routers
- Billing and Service Feature Management
Digital Sourcing ApS, Denmark (November 4, 2017 – August 5, 2018)
Email Support Representative
- Respond to concerns with shipments and orders.
- Assessing and verifying documents submitted by customers
- Billing verification and invoice generation.
- Data entry on submitted documents for finance team.
Business Grade Virtual Assistants (June 18, 2018 – September 18, 2019)
Virtual Assistant
- Social Media Management
- Updating web content for existing websites
- Data entry for new details in the website database as well as design
- Management of content in Kajabi including training videos
- Graphic design for social media posts
- Social Media Marketing and Product Outreach
Paysbook E-Commerce Systems Corp. (October 30, 2018 – October 30, 2019)
Network and System Security Administrator
- Setup and maintenance of web servers
- Applications of security on all 7 OSI layers for the websites
Peak Support (November 1, 2019 – March 27, 2020)
Support Associate Tier 1
- Respond to email from players from technical to billing
- Submit bug reports from ZenDesk to developers
EDUCATION
Mapuá Information Technology Center (MITC)
Associate Degree in Internet Network Technology -)
Mapuá Institute of Technology (MIT)
Bachelor of Science in Electronical Engineering -)
RESEARCH PAPERS AND PROJECTS HANDLED
Cisco Certified Network Associate (CCNA) Case Studies 3-4 (LAN and WAN management)
Level-Up! Games, Inc. Wacky Races (LU! Live 2007)
Level-Up! Games, Inc. R.O.S.E. Online Lion’s Den Xtreme Tournament
Level-Up! Games, Inc. Ragnarok Online/Freestyle Online Game Testing
Manila City Library, Online Public Access Catalogue (OPAC)
Traductions Techniques – Experts On Live
Traductions Techniques – Sys-Co Consultation Group
First Imperial Cargo – eBingo System
ORGANIZATIONS AND EXTRA CURRICULAR ACTIVITIES
Civil Service Exam Sub-professional
TECHNICAL SKILLS
Proficient with most Microsoft Applications(Office), Advanced Knowledge in Network Technology (Cisco), Advanced knowledge in programming (C++), Advanced knowledge in Image editing software (Adobe PS & Adobe Illustrator), Advanced knowledge in server management (Windows Servers, Ubuntu, Red Hat, Mandrake & Solaris), MSSQL, MySQL, Fluent in English and Filipino, Fast Learner, Team player and can work under pressure with minimal supervision.
PERSONAL DATA
Marital Status
Single
Age
34
Birthday
November 3, 1985
CHARACTER REFERENCE
Jason Perez
IT Site Support Engineer
SITEL
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Ogilvy Cruz
Foods and Beverages Supervisor
Cocina Juan F. Gallery
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Franz A.D. Morales
Vice President of Public Relations
Traductions Techniques SA (Santa Fe, Argentina)
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