Marcjon Agustin D. Gaudan

I worked as an analyst for almost two years. With experience and expertise on that field, I can see figures and data that can positively impact the business and our customers. We identify negative value outliers and provide immediate actions for the containment of causes that may negatively impact the client, the customer and the business. We also do call listening in collaboration with our Quality Analyst and identify the agents behavior and we are also checking if the agents are following the call adherence policy.