Marco Antonio L. Yabut
188 Int. Gen. Luna St., Malabon City 1470 Philippines
T: - / M: --Skype: mlyabut
Summary
Dedicated and focused individual who excels in prioritizing and completing multiple tasks simultaneously. Specialize in customer service and administrative work. Committed to deliver high quality results with little to no supervision. Energetic, organized and professional.
Area of Expertise
Microsoft Office applications
Time Management
Professional and Mature
Strong problem solver
Resourceful
Self-directed
Work Experience
June 2013 to current
V.A. Gaza Freight Services
Freelance Logistics OfficerMalabon City, Philippines
Handles personnel related concerns
Prepare and process employee’s compensation and benefits
Organize schedules of vehicles and supplies
Prepares reports for management
April 2007 to August 2010
Sitel Customer CareQuezon City, Philippines
Coach / Team Leader
Prepare and deliver weekly deck review
Monitor and coaches agents with their metrics
Check agent’s sales for the day and review the validity of the sale.
Create incentive programs to improve sales
Takes escalation calls
Prepare and deliver end of shift reports
2001 to 2007
MLY Novelty Crafts
Owner / General ManagerMalabon City, Philippines
Manufacture and export Philippines made handicraft products to Japan and the United States
1994 to 2000
RGI Philippines Inc.
Systems AnalystQuezon City, Philippines
Designed, implemented and maintain computer system for Manila, HK and NY sites
Provided technical support and training to employees for all sites
Integrated the use of UPC barcode system for all of the products
Migrated computer system from Mac OS to Windows for better performance
Set-up website
Reports directly to the CEO
1993 to 1994
St. James Academy
Computer InstructorMalabon City, Philippines
Teach the students a wide range of computer courses that adhere the school curriculum
Developing professional relationship with the students and staff
Monitor student’s progress and making sure that they are focused on what is being taught
Setting up the classroom before students arrive and putting things away for the next class
Updating administration on the progress of each student
Education
Bachelor of Science: Computer Science
AMA Computer College – Quezon City Philippines
