Mareme Echevarria

Mareme “Nene” P. Echevarria Unit 4C, NEwHOuse MAnsions Gov Cuenco Ave Brgy Kasambagan, CEbu City, Phils. -- ---------------------------------------------------------------------------------------------------------------------------- Summary: I have 7 years experience in Customer Service- Voice which includes site walk-through and basic technical support. Prior to switching to Customer Service, I was an ESL Teacher for 4 years. These experiences trained me to work successfully in a corporation and work well in a team, learned flexibility when it comes to different cultures and personalities. ------------------------------------------------------------------------------------------------- Professional Experiences: Customer Service Specialist | JPMorgan Chase | March 2015- present Answer and handle basic banking inquiries Technical support for Online Banking –PC and mobile App Customer Service Representative | Convergys | February 22, 2010- Feb 2015. Handles Billing, Collections, Basic Troubleshooting. English as Second Language Instructor | Executive Village Tutorial of fluent English Corp. | Oct 2006-May 2008- Man-to-man Tutor May 2008-Oct 2009- Presentation Teacher Taught Basic English. Cross-cultural interaction with students. The main focus was how to express themselves in spoken English. Oct 2009-Feb 15, 2010- American Accent Trainer Developed students’ communications Skills. Currently teaching “American Accent Training” (2nd edition) by: Ann Cook The first goal is for the students (Koreans) to understand how Americans Talk, (Vocal Tract Positioning, Pronunciation, Word connections & Intonation) Technical differences between Korean & American English. The class is basically focused on the pure sound of the American English ------------------------------------------------------------------------------------------------------- Education: June 1995-Oct. 2001 College- University of San Carlos Cebu- BS Architecture High School- Samar State College, Catbalogan, Samar Elementary- Catbalogan 1 Elementary School, Catbalogan, Samar. References: Trisa Apuhin Supervisor Convergys Banawa- Alan Christian Batenga Supervisor Convergys Banawa- Early Rain Actub Previous Co-worker Convergys Banawa-