MARGARETTE
SANTOS
CUSTOMER SERVICE SPECIALIST
SOCIAL MEDIA MANAGER
CAREER SUMMARY
Freelancer (Customer Service & Social
Media Manager)
PERSONAL PROFILE
I have been a Customer Service Specialist for
2 years, working for an Education tuition
centre. I have expertise in email support,
phone support and administrative tasks.
Recently, I have gained a new skill as a social
media manager where I develop, implement
and oversee the overall marketing strategy
for businesses. I create and execute social
media marketing campaigns and web
content.
I have familiarity as an Ecommerce Virtual
Assistant as well.
I have worked in the Hospitality Industry for
a solid 4 years focusing on the Front Office &
Food & Beverage Department.
SPECIALIZATIONS
SOCIAL MEDIA MANAGEMENT
WEB CONTENT CREATION
SOCIAL MEDIA CAMPAIGNS
PAID SOCIAL MEDIA
ADVERTISING
SEARCH ENGINE OPTIMIZATION
EXCELLENT COMMUNICATION
MARKETING ANALYTICS
COPYWRITING
PHOTO AND VIDEO AD CREATIVES
BRANDING
TRANSCRIPTION
CUSTOMER SERVICE SUPPORT
CRM SYSTEMS
MS OFFICE (WORD, EXCEL, POWERPOINT
SHOPIFY
PRODUCT RESEARCH
CONTACT INFORMATION
Phone: -
Email:-Skype live:.cid.99f62fff2287debf
www.margarettesantos.wordpress.com
2019 - PRESENT
Manage social media planning for execution of
marketing strategies and community management.
Handled emails, social media accounts and basic graphic
designs for Shopify websites.
In-charge of dealing with payment disputes and
chargebacks.
Customer Service Associate
THE LEARNING LAB, SINGAPORE | J 2017 - 2019
Delivered a professional and high-quality service
experience in a customer-facing role.
Handled phone and email support.
Engaged interest in potential customers and provided
them with clear explanations on the offered programs to
boost lead creation.
Attended to customers’ feedback and challenges in a
professional manner in a timely fashion.
Maintained close liaison with all other departments in
order to have a good understanding of the operational
flow and ensure a seamless client experience.
Hostess (Food & Beverage)
MARINA BAY SANDS, SINGAPORE |2014 - 2017
Provided friendly, excellent service to all guests.
Handled telephone messages and reservations
efficiently.
Performed preparation, table set up and ensured the
proper standards of operation is being followed.
ACADEMIC HISTORY
De La Salle - College of Saint Benilde
BACHELOR'S DEGREE IN HOSPITALITY MANAGEMENT
Completed in 2013
The Emirates Academy of Hospitality
Management
INTERNSHIP PROGRAM - JUMEIRAH GROUP OF HOTELS
Completed in 2013
