Maria Angeles Lopena

MARIA LOPENA CLIENT AND BRAND SERVICE MANAGER SUMMARY As a Client and Brand Service Manager, I have relevant and first hand experience in Amazon SEO and PPC Management, Leads Generation, Admin Assistance and Data Management, Customer Service, Product Sourcing, Order Fulfillment, and Tactical Supplier Arbitrage. I could say that I am a pretty wellrounded talent that could deliver service excellence. I am not afraid to discover and learn new things. A self-confessed mix of ENTP (Debater) and ESTJ (Executive) personality, I am assertive when I believe in something but is not afraid to prospect, research and be resolute when in doubt. PROFESSIONAL QUALIFICATIONS *Podean BRAND EXPERIENCE SPECIALIST (September 2021) -Audits Listings and take a primarily customer-centric view of client's presence on Amazon PDP - both front-end and backend while communicating with various teams on how to optimize and improve the listings further. -Liaise with various departments to ensure that the contents and imagery are updated just in time for each monthly audits to be completed in a timely manner. *Fortess Brands (Hired through FreeeUp) INTERNATIONAL BRANDS MANAGEMENT (February 2021) -Creates and manages ASANA projects to be distributed to team-members to ensure that service requests and cases are updated, and are completed or assigned to the next department for review or escalation. -Handles Seller Support and Brand Registry Case Resolution and Brand and Account Health management for Amazon international marketplaces such as UK, EU, AU, CA and DE. AMAZON SEO AND KEYWORD OPTIMIZATION (March 2020) -Runs Marketing Research and Brand Analytics on products before its brand is launched. This covers keywords and listing content management, SEO and PPC data analysis and post-advertisement analysis. *SuperSavers (Hired through FreeeUp) SPECIAL PROJECTS, PO AND EDI/APA INTEGRATIONS (January 2021) MARKETING, SEO, AND LISTING OPTIMIZATION ANALYTICS (January 2020) AMAZON RESEARCH AND DATA ANALYST (September 2019) -Focuses on keyword optimization and indexing, product profitability, increased sales, scaling indemand products to add onto the client's listings -Generates reports, charts and pivots Excel sheets to provide accurate and real-time data analysis for client market research *PharmaAid (Hired through FreeeUp) TEAM MANAGER (March 2019 to January 2021 ) -Ensure that the projects are completed on a timely fashion and all Service Level Agreements are met most especially Turnaround Times to make way for revisions and fixes once needed. -Maintains product control and research, inventory management, supplier communications, and competitor research information in an accurate manner. CONTACT Molino Bacoor Cavite, Philippines-www.linkedin.com/in/marialopena EDUCATION 2018 AMA Open University BSBA Major in Information Management Systems 2006 Rizal Technological University BSBA Major in Marketing INTERESTS TOOLS MS Excel and Google Suite Helium10, JungleScout, Keepa Amazon DS, SellerCloud, OA Xray ASANA, Monday, Hive, Hubstaff Seller Central and Vendor Central Canva and Crello Hunter.io, Snov.io, ContactOut Datanyze, Adapt,io, Lusha LeadGibbon, SalesNavigator SAP, HRIS, WQM, WorkforceNow Wordpress, Lucidpress PLATFORMS FreeUp https://freeup.net/ Outsourcely http://otscly.com/qLjdA Onlinejobs.Ph https://www.onlinejobs.ph/j obseekers/info/624476 Virtualstaff.ph.Ph https://www.virtualstaff.ph/j obseeker/9644/ Upwork https://www.upwork.com/ o/profiles/users/~01e2a6b1 4e6beaebe2/ *DJ Stelter Enterprises (Hired through FreeeUp) OA ARBITRAGE, FREELANCE (August 2020 to October 2021) -Sources profitable, fast-selling, and top rated products in that could be sold in Amazon with less competition and were not sold by Amazon themselves. *Estonian Leadership University MARKETING MANAGER, PART-TIME (January 2020 to April 2020) -Curates engaging social media posts and bite-sized articles and grows audiences to amp up the university's enrollment and boost their presence in the Eastern African region. *Barker Equities (Hired through FreeeUp) LEAD SOURCER, FREELANCE (December 2018 to January 2020) -Handles minor business development though Sales Navigator management -Ensures that all data provided are up-to-date and accurate based on campaign requirements *USA Service Dogs (Hired through Outsourcely) CUSTOMER SERVICE SPECIALIST (May 2018 to December 2019) -Provide phone, chat, and email support for registration, sales and shipping concerns using Zendesk, TalkDesk, Chatdesk among other client-related systems *Arlena Marketing (Hired through FreeeUp) LEADS SOURCING STRATEGIST (August 2018 to September 2019) -Facilitates lead sourcing, and verification, market research, contact information request, client list building, and data management *NextClimb Investments (Hired through FreeeUp) PRIVATE LABEL ARBITER/SOURCER (June 2018 to September 2019) -Arbitrates supplier pricing per MOQ, test orders and normal/bulk orders, material pricing and quality control, facilitate contract signing and exclusivity/price stability agreements *HarvestVine LLC (Hired through FreeeUp) BRAND PARTNERSHIP LIAISON (May 2018 to September 2019) - Tasked to cover all the bases- lead building, contact management, communications (emailing and calling potential suppliers and manufacturers to open a reseller account and haggle with the pricing) *DG Suppliers (Hired through OnlineJobs.ph) PRODUCT RESEARCH SPECIALIST (April 2018 to December 2018) -Builds, maintains and validates marketing and supplier leads. -Negotiates contract, prices, delivery fees and discounts for dropshipping and or delivery for overstocked items to be warehoused in North Carolina. *REVX Global (Direct Hire) LEADS PROCESSOR (March 2017 to M ay 2018) -Scour and extract data from various recruitment and social media sites to be processed, cleaned and formatted in Google Sheets and other database CRMs per client and campaign requirements.