Maria Christine M. Gingco

Maria Christine M. Gingco 27 School Side Barangay Inaon, Pulilan, Bulacan Mobile #:- /- E-mail Address:- CAREER OBJECTIVE A team player who is hands-on, can adapt to the situations quickly and can fulfill a variety of roles as and when required. Capable of a high level of sustained physical effort and able to respond to a demanding work load. She has a genuine passion for providing the highest standards of hospitality and service to guests. Keen to find a suitable position within an ambitious call center company where I will be able to continue to increase my work experience & develop my abilities. HIGHLIGHT OF QUALIFICATION Possessing a good team spirit, hardworking, responsible and with good attitude towards others. A quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of guests. Eagerness to learn new things and inclined with quality control. KNOWLEDGE OF Customer service Reception Duties Telemarketing Guest Satisfaction Hospitality Secretarial Duties Food and Beverage Service Beverage Preparations Wines and liquors Hygiene Standards Cash Handling Upselling CALL CENTER SKILLS * Dealing with calls in a highly professional manner. * Handling complaints in a diplomatic way. * Accurately updating customer records with information. * Quickly understanding a callers point of view and to empathize with them. * Able to respond and adapt to the needs of all customers. WAITRESSING SKILLS * Consistently adhered to quality expectations and standards. * Able to handle guest in a nice manner and pacify irate guests. * Provided exceptional, friendly, and fast service. * Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests. * Professionally maintained good relationships with regular guests. WORK EXPERIENCE Bar Waitress Trader Vic’s Hilton Doha Diplomatic District West Bat Area, Doha, Qatar July 2013 – December 2014 JOB SUMMARY Responsible for looking after guests and attending totheir needs during their visit. Welcoming them to the restaurant, escorting them to their table and also informing them of any special offers or meals. ESSENTIAL FUNCTIONS * Providing a warm welcome for guests. * Receive food& drink orders & serve guests requests to the standards required. *Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. * Inquired about guest satisfaction, anticipated additional needs, and happily fulfilled requests. * Learning the names of & building relationships with regular guests. * Ensure timely delivery of all food& beverage items to our guests. * Understand menu content and keeping up to date with any menu changes. * Making recommendations from the menu if requested. * Answer guest queries in a polite and helpful manner. * Clearing cutlery and dishes away from tables. * Passing food orders through to the kitchen staff promptly. * Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery. * Product knowledge of all menu items and hotel facilities and services. * Regularly checked on guests to ensure satisfaction with each food course, beverages and service. * Ensuring the food service area is left clean and tidy once all the guests have left. * Relaying, preparing and setting tables for the next guests. * Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc. * Appropriately suggested additional items to guests to increase restaurant sales. Customer Support Representative New York Bay Philippines 21st Floor Antel Global Corporate Center Julia Vargas Avenue Ortigas Centre Pasig City March 2011 - October 2012 JOB SUMMARY Interact with customers to provide information in response to inquiries about services and to handle and resolve complaints. ESSENTIAL FUNCTIONS * Receives and responds customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person. * Resolves and analyzes customer questions related to transactions, corrects records, and adjusts errors, complaints and concerns immediately, and facilitate satisfactory resolution. * Has knowledge ofservice fees, delivery schedules, some marketing promotional services as required. * Performs other allied duties as assigned by supervisor. * Acknowledge and appropriately greet and assist every customer in a timely manner. * Process customer orders in a courteous, efficient and timely manner. * Organize workflow to meet customer deadlines. * Effectively present and discuss the services of the company, soliciting only those desired services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs. * Manage telephone calls professionally, efficiently and with good communication skills. * Understand and appropriately use the company policies. * Review estimates and invoices for accuracy. Receptionist / Telephone Operator CELEASCO (Communications Electrical And Supplies Company) 220 Keystone Building Sen. Gil Puyat Avenue Makati City October 2008 – January 2011 JOB SUMMARY Working within a reception environment providing a telephone answering, admin and reception service as well as organizing the post. Welcoming visitors and providing hospitality towards guests and clients. ESSENTIAL FUNCTIONS * Answering all incoming calls / emails and re-routing them to relevant parties. * Opening, distributing, collecting and taking the post. * Ensuring that the reception area is tidy and clutter free. * Monitoring stationary stock and reordering when required. * Operating a computer system and switchboard.  Dinning Personnel Super Bowl of China 1st Level TriNoma Mall Quezon City November 2007 – May 2008 JOB SUMMARY Creates a warm and welcome ambiance, provides exceptional service to every customers upon their visits. * Assures comfort and safety of the customers. * Takes and delivers order to customers’ table. * Answered questions about menu selections and made recommendation when requested. * Routinely cleaned tables, glassware, windowsills, counter floors, storage area. * Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. JOB-RELATED EXPERIENCE File Management Secretary – Coordinates and ensured communication with community members (by group). Properly handled confidential information, problem and activities within community members (church). PROFESSIONAL TRAINING / SEMINARS John Clements Career Enhancement Training, 2008 Hilton Hotel, Doha, Qatar HABC Level 2 Award in Food Safety in Catering (QCF), 22 March 2014 EDUCATIONAL ATTAINMENT Tertiary Bachelors of Arts Major in Mass Communication New Era University Central Avenue, Quezon City Secondary Freshman – Senior High School The National Teachers College J. Nepomuceno Street, Quiapo, Manila Primary 1st Grade to 6th Grade The National Teachers College J. Nepomuceno Street, Quiapo, Manila PERSONAL INFORMATION Nickname: Tintin / Jhae Date of birth: 12th of July 1986 Civil Status: Married Height: 5’4” Weight: 125 lbs. Religion: Iglesia Ni Cristo (Church of Christ) Learning Japanese and Korean language. Loves to play badminton, volleyball. Wall climbing and riding motorcycle are my current interest. I, Maria Christine M. Gingco, herby state that all information written in my CV is true. __________­­­­________________ Maria Christine M. Gingco IDENTIFICATION NUMBERS Passport number: EB- SSS number:- Philhealth number:-