Maria Criselda Wijangco

MARIA CRISELDA WIJANGCO VIRTUAL ASSISTANT VALUE STATEMENT To grow and become the best person I can be, improve on my learned skills as well as to learn new processes and the company that I will be joining. Also, to discover other abilities and build strong relationships. SUMMARY OF QUALIFICATIONS I have a positive attitude and good behavior that will greatly help complete and even succeed the task and work well with the team. I commit myself to the job. I am also a team player. I set goals for myself for each day and every week to improve my work. The skills I have learned, and continue to learn are interpersonal skills, communication skills. negotiating strategies, comprehension, analytical, multitasking, technical, and typing skills. CONTACT INFORMATION (-- Bataan, Philippines CAREER SUMMARY Realty Company in New Mexico OCT 2020- JULY 2021 Set appointments for real estate buyers and sellers, investors, wholesalers Nurtured/Managed client lead database Also, called for active, inactive, cold call leads (hot, nurture, watch, archived leads in the lead CRM Assisted lenders with interested buyer referrals Handled Chime, Follow Up Boss, and Ring Central Responded to Facebook queries Guest Communications Advisor PRIM SHORT STAYS A UK-BASED SERVICED APARTMENT MANAGEMENT COMPANY NOTTINGHAM, UNITED KINGDOM DEC., 2019- JUNE, 2020 Assisted guests with their reservations after they make their booking in booking.com, airbnb, and other platforms through phone calls and emails Helped guests with the requirements needed in approving their booking requests Created feedback for guest reviews Provided assistance regarding equipment in the apartments that need to be fixed, and every other concern they may have during their stay Offered guides and driving directions to guests, Updated guests' status whether they are post or pre- booked Real Estate Appointment Setter MyOutdesk JUNE 2015 - JAN 2021 Handled real estate in Arizona, Mississippi, Louisiana, Georgia, Illinois, and New Mexico Answered and called an average of 250 buyers, sellers, expired, fsbo leads. Also, called for active, inactive, cold call leads (hot, nurture, watch, archived leads in their lead generating system) and for investor cold calling. Scheduled appointments for the buyer and listing agents. Nurtured/Managed client lead database Responded to Internet leads sources, sign calls, etc. Responded to Facebook queries Recruited people to sign up for real estate pre-certification licenses Assisted the company in their property management in terms of handling payments, bills, work orders, repairs and other inquiries Handled Boomtown, Vulcan, Ring Central, FollowUp Boss, Top Producer, Zillow, Buildium, Recruiting Bridge, Zoho Receptionist Assistant Worked as the main line to transfer calls to tenants Handled emergency calls to make sure the information reaches the doctor involved, provided backup in assisting calls due to severe storms in SC, made sure to either warm transfer or cold transfer the call according to the tenants' needs CISCO phone used to transfer calls Billing and Enquiries Advisor, Residential and Business Collections Advisor WIPRO BPO, PHILS. JUNE 10, 2010 - JULY 2, 2015 Assisted customers in resolving and adjusting their billing enquiries Gathered information about the payment schedules and management of business customers Helped reluctant customers make payments on their bills and set payment reminders TECHNICAL SUPPORT STREAM GLOBAL SERVICES, QC, PHILS- Assisted customers with their technical challenges Performed all possible troubleshooting steps over the phone and sending technicians to the customer's premises if unresolved Routed customer calls to other necessary departments Directory Assistance Representative KGB, PHILS. 2003 - 2009 Worked in the US directory assistance servicing the U.S. in providing residential and business information Provided accurate information in an average of only 9 seconds Provided driving directions Cross-skilled in another campaign which was for customer service for a pizza company ACADEMIC HISTORY AMA Computer College, Caloocan City, Manila, Phils. AB MAJOR IN MASS COMMUNICATIONS 1998 - 2002 Saint James Academy 1988 - 1997 Sacred Heart School 1984 - 1987 CHARACTER REFERENCES Jocelyn Panganiban Head Manager at Prim Short Stays-- Lisa Lopez Mortgage Loan Originator Legacy Mortgage- LLopez2legacylends.com Sandy Alvarez Re/Max Exclusive--