Maria Eloisa P. Fortaleza

 Maria Eloisa P. Fortaleza Current Address: #1830 G. Tuazon st., Sampaloc Manila Mobile Number: - E-mail Address:- Career Objectives: With the knowledge and skills related to handling clients with good familiarity and awareness of the advance technologies/ medicines. Confident and positive attitude makes a responsible and decision maker professional. I would like to use my skills in customer service. ____________________________________________________________________________________ Educational Attainment: Highest Education: Level: College Diploma Field of Study: Apparel and Fashion Technology Institute/University: Technological University of the Philippines (T.U.P) Secondary Education: Level: High School Diploma Institute/University: National Teachers College (NTC) Elementary:Institute/University: Seventh Day Adventist Elementary School (SDA) Career Highlights: United Health Group|Optum Global Solutions – (Billing and Collections Representative) Address: Science Hub Tower 3 Campus Drive cor. ST. Mckinley Town Center Fort Bonifacio Taguig City Philippines Account: Medical Account, Healthcare Insurance Employment Duration: (March 2015-Current) CONVERGYS (San Lazaro) - (Senior Customer Service Representative) Address: Vertex One Bldg. Felix Huertas st. Account: Medical Account, Healthcare Insurance Employment Duration: (June 04, 2011 – March 06, 2015) SITEL (Philippines) - (Customer Service Representative) Address: Wynsum Bldg. Ortigas Center Pasig CityAccount: Cricket MobileEmployment Duration: (February 2010 - May 2010) Rough Rider Jeans - (Sales Associate) Address: Tutuban Center MallEmployment Duration: (June 2009- November 2009) Jollibee Foods Corp. - (Cashier-Service Crew)Address: Jollibee Isetann Recto Employment Duration: (June 2007-December 2007) Personal Particulars: Date of Birth: January 13, 1990 Age: 27 Height: 5''5 Weights: 100lbs. Civil Status: Married Religion: Christian Nationality: Filipino Knowledge & Skills: Responsible, task oriented and great communication skills Very effective in demonstration of hands-on client/ customer care with potential leadership qualities. Have computer skills such as Word, Outlook, Power Point Presentation, Internet Browser, Adobe Photoshop and Basic Troubleshooting. Strong ability to adapt the new environment depending on industries protocol. Can handle queries very well with the nice interpersonal skills. Confident and self-motivated.