Maria Erika De los Reyes Gaa
M: -
L: www.linkedin.com/in/erikagaa
E:-
Self Starter. Quick learner. Solution seeker.
EXPERIENCE:
Social Media Manager / Virtual Assistant / Recruitment
We Pay Fast / The Liszt / Patriot Home Buyers / Capitol Home Buyers
June 2019 – present (Homebased)
Tasks:
Creating content for FB, IG, Craigslist, website
Social Media Marketing
Email and SMS Marketing
Graphic Designing
Create process documents and SOP
Email and schedule management
Lead generation
Transaction Coordination
Skip tracing
Recruitment
Post job ads on different platforms
Review hiring documents, sort them out using airtable
Reach out to candidates, do initial screening/interview
Following up with applicants
Schedule interviews with the client
Orientation and Onboarding
Payroll – managing disputes
G-suite, Microsoft Office Apps and Airtable proficient
Knowledgeable in Mojo Dialer, Trello, Oncarrot, Active campaign
Virtual Assistant / Recruitment
Rocketstation – TN Homebuyers Inc. and Real House Deals
January – June 2019 (Homebased)
Tasks:
Proficient in using and managing Teamwork and Podio
Lead Generation thru Facebook and Bigger Pockets
Transaction Coordination (creating wholesale and assignment contracts,
counter offer etc) Skip Tracing using TLO
Social Media Marketing (Hootsuite, Craigslist, FB, IG and Twitter) Email
Marketing thru Mailchimp
Graphic Design thru Canva (Logo and Posters) MLS Listings
Valuation of Comps
Website Development
Creation of Process documents
Email management
G-suite, Microsoft Office Apps and Airtable proficient Creating Social
Media Press Releases Knowledgeable in ZOHO CRM and Projects
Executive Virtual Assistant
J Avila and Company
October 2017 – December 2019 (Homebased)
Tasks:
Skip tracing and cold calling leads, manning phones for incoming calls
from leads
Managing CRM (Podio)
Writing articles and off page description for the website
Managing social media accounts (Google My Business and Hootsuite)
Creating photos and posters through Canva for Social Media Marketing
Handling transaction coordination (pre and post purchase and sale)
Researching and Data Entry
Email management
General admin tasks
Sending text messages to potential motivated sellers through Eztexting
Head of Business Development / Operations Manager /
Lead Recruiter / Training Manager
E-vantage Marketing
April 2016 – October 2017 (Homebased)
Tasks:
Hired and managed an initial team of 15 members covering every key
role in an early stage start up.
Expanded to 50 members composed of specialists, quality assurance and
team managers
Handles business development seeking new accounts to fulfill and work
on, managing client’s requirements and passing it down to the
operations
Trains new hires before handing off to operations
Manages day to day operations and coordinates with the quality team
Generates daily report showing targets and revenue of the business
Assists in research and coordination with partners and vendors for
employee engagement initiatives (Team Events, Employee Programs,
etc.)
Assists in driving employee engagement initiatives (coordinates with
team members re: schedules, reminders, etc.)
Generation of reports related to HR, including but not limited to payroll,
recruitment analysis, expense reports, etc.
Team Leader – Operations and Recruitment
AIG Shared Services
February 2013 – April 2017 (Homebased)
Tasks:
Reviews various hiring documents.
Assists in activating job ads and administration of various job posting sites.
Assists in the sourcing of candidates and screening applications.
Provides schedules and administers assessments to candidates.
Conducts initial interviews and administers assessments to candidates.
Hired, interviewed and established a team of 21 agents doing
back office work issuing insurance policies for small businesses
in the states In-charge of productivity and quality, project
management for new work types
Worked with other team leads to assess the account's stability during high
volume seasons
Analysis of metrics to achieve service levels and efficient
operations. Preparing reports on both schedules and ad hoc.
Forecasting work volumes and monitoring scheduling needs
Coach agents through identifying key behaviors to impact results
positively utilizing the client’s customer service philosophy since we
provide service to the underwriters in the states
Customer Service Supervisor
Wells Fargo Philippines Solutions
November 2011 – February 2013
Tasks:
Interviewed and screened applicants for pooling
Written recommendation for hiring
Handled a team of 13-18 agents receiving inbound calls from US based
customers applying for credit card
Provides update to our business owner on the team's productivity and
quality on a regular basis
Launched programs / events to keep the agents motivated in reaching
their targets
Coach agents on their quality, productivity and behavior to consistently
meet their targets
EDUCATION:
AB Communications
De La Salle University – Dasmariñas
June 2001 - April 2005
