Maria Luisa Kathirene Jimenez Tobias

Maria Luisa Kathirene J. Tobias San Fernando Norte, Cabiao, Nueva Ecija -- Skype: rhenrhenrhen Education General de Jesus College 2008 - 2013San Isidro, Nueva Ecija Bachelor of Science in Accounting Technology Philippine Christian School of Tomorrow 2004 - 2008Better Living Subd., Parañaque City High School Bethany Baptist Academy 1997 - 2004 Palanan, Makati City Grade School Technical Skills  Visual Basic  Peachtree Accounting Software  Integrated Accounting System  MS Office Work Experience  My Freight Staff Operations Virtual Assistant June 2017 to Present  Communicate with carriers and shippers regarding shipment updates  Check on shipment status  Book and schedule shipments  Summit-Blue Mountain Education Services (HCMC) ESL Teacher July 2016 to October 2016  Prepare lessons using materials provided by school  Grade students’ writing skills  Conduct classes in English reading, writing, and comprehension  Evaluate students’ performance and mastery of lessons  Innovature Business Solutions Accounts Receivable Specialist April 2016 to June 2016  Audit client payments and book it on Dynamics  Perform client invoicing  Position research and audit  Perform weekly savings reports  Legacy Accelerated Christian Academy Part Time Kindergarten and Grade School Teacher June 2008 to March 2013, November 2015 to March 2015 ● Teach Math, English, Science, Social Studies, Literature and Word Building ● Make exams and quizzes of covered topics ● Plan and conduct school activities and events  Australia & New Zealand Banking Group Ltd. Real Time Disputes Senior Officer April 2015 to November 2015 ● Real time decision making with billing error disputes and fraud on credit card accounts. ● Inbound and outbound calls with cardholders regarding account updates  JPMorgan Chase & Co. Disputes Advisor (Specialist II) – Merchant Disputes November 2013 to April 2015  Analyzing credit card disputes and determines if there has been fraud  Processing of chargeback to customers’ accounts  Communicating with customers and merchants about account issues and billing errors  Updating account details, charges, and other fees  Teletech Holdings Inc. Customer Service Representative/Technical Support July 2011 to November 2011 Quartile 1 (September & October)  Troubleshooting handset issues and network problems  Processing of plan changes and upgrades  Billing and collection of payments  Processing of handset sales and returns and exchanges  Attend to customers’ concerns, queries and requests Character References  References available upon request