Maria Mae Balagon

 MARIA MAE E. BALAGON Toril, Davao City Phone no: - Email:- Career Objective    To work in an intellectually stimulating environment where I can enhance and equip myself with necessary skills and techniques in practice of my profession. Education School AttendedATENEO DE DAVAO UNIVERSITY Degree EarnedBachelor of Arts, Major in Psychology Unit Earner in Education (Graduated: March 2004) Work Experiences CompanyTrust Cleaning and Hospitality Services Co. WLL DesignationHR and Admin Officer YearMay 16, 2016- October 27, 2016 (Doha, Qatar) Oversees and administers the daily activities of the office; handling day-to-day problems and situations; maintaining calendars and travel arrangements; secretarial support including phone interactions Provides assistance and support to the Manager in problem solving, project planning and management, and development and execution of stated goals and objectives Responsible for all human resources activities including employment, compensation, labor relations, benefits, and training and development Supervises the work of employees, including assigning workload and monitoring employee performance. Independently prepares letters, quotations and invoices; screen, analyze, and respond to all incoming correspondence, inquiries, etc. Serves as the primary point of administrative contact and liaison with current and prospect Clients Coordinates the disposition and/or resolution of individual problems and disputes involving staff and Client. Oversees the operation of accounts, plans, and monitors expenditures and bank transactions; create accounting reports including expenses and income; Performs other duties as assigned CompanyTeleperformance, Philippines DesignationTrainer (Health Insurance) Subject Matter Expert (1 month) CSR (1 month) YearOctober 7, 2014- March 31, 2016 (Davao City, Philippines) Facilitates training for new hires and employees on all aspects of client projects (new hire, progression and enhancement training) Assists in developing curriculum to support classroom training and alternative training Provides feedback on existing curriculum for training improvement Assists in developing non-classroom communication and training materials Analyze course materials and learner information; assures preparation of the instructional site; manages the learning environment  Establish and maintain instructor credibility Demonstrate effective communication skills; demonstrate effective presentation skills; demonstrate effective questioning skills and techniques Respond appropriately to learners needs for clarification or feedback Provide positive reinforcement and motivational incentives Company ABU DHABI PHOENIX PLAZA HOTELS MANAGEMENT LLC Designation SECRETARY TO THE MANAGING DIRECTOR     Year September 8, 2011- November 14, 2013 (Abu Dhabi, UAE) Types, distributes and files reports, letters pertaining to the Owning Company, other commercial properties as well as inter departmental memorandums and all related correspondence.  Takes minutes during Department Heads/ Executive Committee meetings and at other meetings whenever required. Receives and monitors all incoming calls to The Managing Director's office. Preparation of reports as required by the Managing Director. Maintains and updates a follow up file for the purpose of reminding the Managing Director of functions, events, meetings, appointments and other related matters.  Receives, sorts and distributes mail to all departments. Also responsible for stamping hotel mail/monitors house courier dispatches/receipts.  Handles all confidential correspondence; keeps record of Department Heads vacation schedules.  Maintains and controls office supplies stock; ensures that secretarial equipment is always in good operational condition; raises and follows up on maintenance orders as appropriate Ensures the filing is up to standard and easily accessible. Maintains good rapport with all employees. Complies with hotel’s Health, Safety & Hygiene policy. Company ELENCO EMIRATES GROUP- ELECTRICAL CENTRE Designation EXECUTIVE SECRETARY     Year December 18, 2007- September 2, 2011 (Abu Dhabi, UAE) Daily administrative and clerical support Devising and maintaining office systems Manage appointments, department's calendar, travel arrangements and meetings Provide secretarial support and personnel administrative tasks (check attendance daily; make quotations, invoices, letters, submittals, compliance statements and memo, filing, etc.) Handle correspondences and inquiries Collating and distributing telephone messages Ordering and maintaining stationery and equipment supplies Organizing and storing paperwork, documents and computer-based information. CompanyDREAMLAND AQUA PARK       DesignationTICKET BOOTH CASHIER cum RECEPTIONIST    YearApril 16, 2006 - November 24, 2007 (Umm Al Quwain, U.A.E.) Cash handling; Make accurate report and reconcile booth transaction daily with Accounting Department; Provide telephone directory assistance and take phone messages Provide quality guest interaction and service; greets customers Are also responsible for maintaining cleanliness and ensuring safety in assigned work location while providing operations excellence; Perform other duties as assigned CompanyAdvanced Contacts Solutions Inc. DesignationCustomer Service Representative (Travel Account)           YearMarch 25, 2005- March 08, 2006 (Makati City, Philippines) Receives in-bound calls for Airline reservations, revalidation and issuance of electronic ticket; uses Sabre / Care program; Responsible for providing comprehensive and quality customer care at all times; Providing the appropriate and accurate responses to customer queries; Informs the passenger’s travel information and guidelines, airline policies and regulations, and ticket validity and restrictions; Answers traveler’s complaints regarding lost baggage; Communicate efficiently and effectively with customers; Perform other duties, functions and tasks that are essential or inherent to my duties, or those which may be required, requested, or entrusted by my superior. Designation RECRUITMENT OFFICER    Company GAISANO SOUTH CITIMALL OF DAVAO Year October 02, 2004- March 4, 2005 (Davao City, Philippines) Managing incoming applications which includes registration in database, acknowledgement of receipt and checking of formal requirements in relation to vacancy notices; Preparing profiles in accordance with staff regulations and managing the procedures for the translation of profiles and publications according to the policy of the company; Pre - selecting applicants and applications in view of staff regulations and vacancy notice requirements with particular emphasis on education, years of professional experience and presentation of application; Organizing and conducting interviews and giving feed-back and judgment from a human resources perspective; Drafting proposals and sending letters to finalize selection procedures; Maintains the required manpower and ensures the correct allocation of employees to all departments; endorses newly hired employees to different departments, and coordinates with different department heads; Dealing with telephone queries from applicants; Filing recruitment related documents such as contracts, monthly report, etc. Performing any other task requested by the Head of the unit to assist in dealing with HR related issues and policies. Skills & Abilities: I am good in written and oral English. I am a computer literate, adept in computer software such as MS Word, Excel, PowerPoint and Outlook Ability to deal effectively, fairly and courtesy with people in variety of environments. Ability to organize; manages time and follows through under pressure and time constraint. I can work with minimal supervision and highly trainable. Reference: Dennis MontanoNimmy Prasanth Assistant Training ManagerHR Manager Teleperformance, PhilippinesAbu Dhabi Phoenix Plaza Hotels Mgt Email:--Phone:- Stephen Almeida Estimation Manager ELENCO EMIRATES GROUP- ELECTRICAL CENTRE- Email:-