Maria Marvelyn L. Bosea
Blk 10 Lot 11 Sringville Heights Ph IV, Brgy. Gawaran,
Molino VII, Bacoor, Cavite, Philippines
Contact No: (-
Email Add:-Skype ID: mmj100911
HIGHEST EDUCATIONAL ATTAINMENT:- – Tertiary Level
Bachelor of Science in Business Administration Major in Banking &
Finance
Dr. Filemon Celestino Aguilar Memorial College
Golden Gate Subd. Alabang Zapote Rd., Las piñas City, Philippines
WORK EXPERIENCE:
Virtual Assistant
September 22, 2016 – July 7, 2017
Data mining and research of companies’ contact person, email address
and phone number
Consolidation of data gathered in the google sheet.
Sending emails related to marketing or business development to different
companies.
Quality Analyst
Quality Management Department
December 31, 2015 – June 24, 2016
AIG Shared Services
The Paragon Corpoate Centre, Madrigal Business Park,
Alabang, Muntinlupa, Philippines
Conduct quality review on defined sample size of different line of
business.
Regular feedback to be given to each staff on the observations and
improvements needed. Feedback to be indicated on the evaluation forms.
Action Plans to be initiated and implemented based on weekly/monthly
evaluation results.
All results to be tracked daily and findings to be cascaded to Operation’s
Team Leader as when required for calibration purposes.
Monthly reports to monitor team quality standing and create necessary
actions for areas that need improvement.
Subject Matter Expert
Finance and Accounting Department
June 01, 2014 – December 31, 2015
AIG Shared Services
The Paragon Corpoate Centre, Madrigal Business Park,
Alabang, Muntinlupa, Philippines
Job Description:
Perform business processing across all ranges of complexity for their
assigned process.
Process own share of work load accurately and timely
Prioritize more urgent items/deliverables
Serve as a team resource for the resolution of procedural conflict or
process clarification.
Consolidate queries of the team and communicate well to POs
Converse and interact with external Collectors/Clients to clarify requests
received
Serve as first level escalation for process questions and clarification while
providing first level quality review of work
Assist in work distribution/resource allocation
Learn and be able to train (team members) on new work types/processes
Assist in training new joiners in the existing work type
Help in administrative tasks such as but not limited to production reports,
inputs on scorecards, attendance updates, ad hoc reports, etc.
Fulfills one or multiple tasks which contribute to effective operations
management and sustainment. These tasks may be Quality Review,
Training, Coaching, Reporting, Escalation, etc.
Key Resource Person
Finance and Accounting Department
May 01, 2013 – May 31, 2014
AIG Shared Services
The Paragon Corpoate Centre, Madrigal Business Park,
Alabang, Muntinlupa, Philippines
Job Description:
Serves as the first point of escalation by the team in terms of process
inconsistency and clarification
Serves as POC in resolving process conflicts and maintaining good
rapport across the team
Ensuring deliverables are sent within set deadlines
Expert in Cash application and Collections functions
Effective Quality reviewer for both Cash Application and Collection
aspects
Assist in distributing and managing volume across the team
Assist in training associates for new processes
Assist in training or facilitate training for new joiners
Can supervise the team on behalf of the Team Leader
Handling production reports and attendance updates
Search and apply payments coming from Insured or Brokers in system
(SAP)
Business Processing Specialist
Finance and Accounting Department
December 2012 – April 2013
Chartis Technology and Operations Management
The Paragon Corpoate Centre, Madrigal Business Park,
Alabang, Muntinlupa, Philippines
Job Description:
Cash Loading (Account Receivables)
Identifying payments from insured or from broker through the use of JP
Morgan Receivable’s Edge and SAP system
Researching policies using multiple systems such as SAP, CRUIS, EMIS,
IMPACT, EPRS, and DMS.
Process inquiries regarding policy status, cash value, renewal premiums
etc.
Preparing Weekly Review for the Pending and Completed Items.
Preparing Quality Review and updating daily Process List.
Business Process Associate
Finance and Accounting Department
January 2012 – December 2012
Chartis Technology and Operations Management
The Paragon Corpoate Centre, Madrigal Business Park,
Alabang, Muntinlupa, Philippines
Job Description:
Performs processing tasks which include
Cash application
Posting of wire payments
Creation of broker report
Clarification of payment in system SAP
Balance adjustment report and cockpit adjustments
Take part on weekly conference call with Process Owners in Canada for
process updates and issues
SPECIAL SKILLS:
Computer Literate (Microsoft Word, PowerPoint and Excel)
Ability to use multiple processing systems effectively and handle multiple
tasks simultaneously.
Ability to make sound decisions under pressure and work effectively in a fastpaced environment.
Ability to work independently and with a minimum supervision.
Have good interpersonal and communication skills.
Works well under pressure to meet deadlines
PERSONAL DATA:
Date of Birth
Place of Birth
Civil Status
Religion
Citizenship
Language Spoken
Height
Father’s Name
Mother’s Name
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September 10, 1987
Morong Rizal, Philippines
Married
Catholic
Filipino
Filipino and English
4 ft. 11 inches tall
Eduardo J. Langurayan Sr.(+)
Vilma A. Langurayan
