Maria Rosario Reaney

MARIA ROSARIO REANEY C:--Skype:-Experienced in diverse business settings specializing in hospitality and quality customer service with exemplary problem-solving and technical skills; and an ability to identify problems and implement corrective processes. Creative, resourceful, detail-oriented and flexible with extensive administrative and computer skills which include: MS Project, Excel, Word; Graphic Design, Canva, PowerPoint, Publisher and Data Entry WORK EXPERIENCE Frescoverde Foods Jan 2016 – Mar 2020 Pasig, M.M. Operations Manager ● Positive results in management of daily operations, administrative support, creative, research and development. ● Updated social media marketing for effective campaigns which increased sales by 45% ● Maintains customer relations and provides support with adherence to high customer standards Ladera Culinary Services August 2014 – Jan 2016 Makati, M.M. Food and Beverage Consultant / Creative Chef ● Created and developed processed meats, canned and bottled products for Delimondo ● Trained 15 kitchen and catering staff to maintain and promote health and safety culture at all times Transcom Worldwide Philippines Inc. May 2012- Apr 2014 Pasig, M.M. Technical and Customer Service Representative ● Managed a high-volume workload within a deadline-driven environment. Consistently met performance benchmarks in all areas (speed, accuracy, volume). ● Helped company attain the highest customer service ratings and earned 100% marks in communication skills, listening skills, problem resolution and politeness. ● Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Montemar Beach Club Inc. Oct 2009 -Feb 2012 Bagac, Bataan Food and Beverage Manager ● Succesfully managed daily operations and 60 employees in the Bar, Dining and Banquet divisions and coordinated with resort guests, corporate companies and vendors in all food and beverage aspects. ● Established 40 standard operating procedures and implemented strategies and drive plans to maximize customer satisfaction and revenue growth ● Organized, directed and evaluated food and beverage services as well as recruitment and training of 100 on-call staff yearly ● Built 2 restaurants from initial strategy, design and menu to implementation Via Mare Catering Services May 2007 -Oct 2009 Makati, M.M. Catering and Banquet Assistant ● Assisted Chefs with preparation and provided successful service for 120 banquet events. ● Trained in the Cold, Hot and Pastry departments for 400 hours. Western Consolidated Investments and Management, Inc. Nov 2005 – Mar 2007 Los Angeles, CA Executive Administrative Assistant ● Performed executive level administrative support to the CEO, CFO and SVP​ ​in charge of customer service and processing of the commercial purchase order financing aspect of the business ● Office administration and organization, accounting, payroll processing and HR maintenance. Using ADP, QuickBooks, Outlook and Access software SCHILLER’S Liquor Bar & Restaurant Aug 2001 – Oct 2005 New York, NY Delivery Manager/Pasty-Prep Chef ● Managed delivery team of 8 riders and provided quality food and service to 300 customers within the Lower East Side ● Ordered and organized delivery packaging with suppliers and vendors ● Built and maintained strong relationships with the clients. Health Management Systems, Inc.​ ​(HMS) Oct 1999 – Jul 2001 Los Angeles, CA. Client Services Representative ● Billed and processed In-Patient and Out-Patient claims for the Los Angeles County facilities ● Managed and organized accounts created in spreadsheets using Microsoft Excel ● Performed heavy data entry daily and worked with the ICD-9 and CPT-4 codes using various billing systems and platforms EDUCATION DE LA SALLE UNIVERSITY DASMARINAS, CAVITE (JUNE 1996 – MARCH 1999) Bachelor of Science Major in Biology (Undergraduate)