Maria Ruby Palmes

Maria Ruby L. Palmes Blk 16 Lot 10 Ph 2 South Meridian Homes, Salitran 4,Dasmarinas Cavite Philippines Mobile #: - Email add:- Summary of qualification Proven the ability to develop sales, clerical and customer service potential. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive andefficient work habits without supervision. Self-motivator with high energy.Very good in multitasking. Professional experience A solid background in Sales and Product experience, also in clerical works, such as office software like MS Word, MS Excel. Etc. Additional Customer Service experience and training. Education Bachelor of Science in Commerce Major in Computer Management Graduated, March, 2004 La Concordia College. Pedro Gil. Paco Manila. Philippines Employment History Callmax Solutions Inc. February 8, 2016 – present Virtual Assistant - Accounting & Bookeeping for Parkview Management, using Quickbooks, Slack and Asana as our tasks tools. - Office & Admin work/ Data Entry - Update Inventory sales in a Daily Basis. - Reaserch for the Item code in AMAZON & Ebay. - Fill out info for Code Name, Ranking , Costumer’s Review, SKU, ASIN, UPC and etc. Update the Excel sheet provided. - Create Listings at EBAY & AMAZON using HTML file. - Send Daily Report / Daily Task. - Social Media Research, Post & Review Blog. - Lead Generation researcher Iqor Phils January 2014 – February 2016 Call Center Agent  Customer Care Representative - Telecommunication industries. - Assisting customer for inquiries about the Plans & services. - Activating costumer current line or service. - Do Basic troubleshooting for some technical problem. - Provide accurate information of the product. - Help costumer to navigate their new device and help and guide them in creating their online account. - Certified Costumer Service Resolution Expert. Iopex Technologies Inc. Technical Sales Specialist  AVG (anti virus griesoft) Campaign - Inbound technical sales for avg product. Do Up-selling for other AVG Program and also offer the Technical Support Service for our Technical Group. Assist Customer for the installation, billing and some basic trouble shooting for their AVG Software and Program. Handled Purchased and Billing queue. Process refund and sales by documentation and escalations of any issue that customer’s concern. Teletransform Inc. Outbound Rep.  Diabetic campaign - June 2012 – Dec 2012 We are Calling all diabetic person over USA, just informing them that we are on the process of sending their diabetic testing meter and supplies covered by their Health Insurance. We also upgrading the meter/ machine that they are currently using for their Blood Sugar Testing. What we did is ask for the qualification questions, what we done, we used to get their information and medical updates and most especially we need to get their Medicare claim # to process. Then we send the order using webform. We use Vicidial system as our dialer. It is predicitve dialing. Elite Solutions Inc. Process Executive  OUTBOUND account for Medicare/ Diabetic Acct - February 2013 -July 2013 October 2011 – May 2012 We call SENOIRS all over USA, who has medicare. Ask elders for qualification questions and telling them that may be entitled for Benefits upgrade or we are giving them an additional benefit at no cost to them. -  Once they proved for qualifications, what we do is set an appointment for seniors to be visited by our Health Specialist for some Benefits Review or they will assist the seniors in getting those additional benefits for their Medicare A&B. SEO (Sales Engine Optimization) Australian Based Account. - Calling all Managers or the Owner of any Establishment all over Australia, letting them know about SEO and what will help their business on top of the net. Because what we do is putting their business name and information on the first page of Google guaranteed. And once they are qualified of the screening, we will set an appointment, for our programmer will call them back for verification about what plan they want to avail. Arrowlink Int’l Call Center May 2010 – November 2010 Call Center Agent  We are calling manager of the stores, restaurants, hotel, and any other establishments. - We ask if their Receipt, Kitchen PRINTER is working alright and printing well, because we are sending them a backup Ink & cartridges. - We need to verify the PRINTER Model make & number and also the Manager information. My Service and Support Inc. Call Center Agent  Handling Outbound International Account for August 28, 2009 – April 2010 -   International Platinum Card USA based. Call eligible clients to introduced products and benefits of those online credit cards. - Solo Mobile Canada Based. Introduced and give freebies of the product and services to the client when they get the SOLO MOBILE Free Handy Phone w/ Call and Text Plan. - UKAssist Pack UK Based. Informed prospect regarding Payment Protection Insurance and ask some basic questions to proved that they have been mis-sold w/ that insurance, if that so, we help them to asses all of their loans and credit cards w/ Payment Protection Insurance, for them to make a claim. Solicit Client’s thru call outs from Vicidial Computer Program and Countries Directory. Do Hard Selling to make sales and to reach Quotas. Citibank Savings Inc. (John Clements Consultancy Inc) Loan Consultant (Telesales Representative) August 2008 – July 2009  Solicit client thru call outs, by company provided leads.Inform and endorse the products and promos to eligible clients.  compiledclients documents submitted and forward it to processing department; we will wait for the result of our credit investigation. Once it was approved we advice to our clients to drop by to our branch office for some interview.  We are responsible to assist our clients for some other documentation and interview, we assists clients until they were booked by our manager and get their loans. Positive Response Vision Inc Sales Executive. January 2005 – February, 2007  Approximately one and a half years full-time sales agent.  Responsible for internal sales services and products.  Productive to meet goals., been on top 5 agents for the month of July up to December.  Responsible in handling some costumer’s privacy with their documents submitted.  Good in sales of Citibank credit cards and Loans. Times Asia Publication Inc. June – December, 2004 Telemarketing Specialist  Assigned in the outbound sales dept. - We market the product of HSBC w/c is the credit cards. - Productive. We had the minimum of 8 clients per day as our quotas. - We are also assigned to the inbound section, by accepting some inquiries and follow ups, for almost 2 months. PERSONAL DATA Age: Nickname: Birthday: Birthplace: Weight: Height: Civil status: Citizenship: Religion: 32yrs old. Jodi August 11, 1982 Manila 110 lbs 5’ 0” Single Filipino Roman Catholic PERSONAL REFERENCES UPON AVAILABLE I hereby certify that the above information is true and correct for the best of my knowledge and belief. Maria. Ruby Palmes Applicant