Maria Sheila Lato

MARIA SHEILA R. LATO 13th Street, Lot 55, Block 15, Istana Subdivision, Amaya ll, Tanza, Cavite, Philippines Mobile Phone No.: - SSS No.:- E-mail Address:- POSITION DESIRED Any position where acquired skills and knowledge will be best utilized. SUMMARY OF QUALIFICATIONS Have worked in Business Process Outsourcing and Information Technology Outsourcing Companies in the Philippines for more than 10 years now Can interact and communicate with decision makers Can work with minimum supervision Have teaching experience for three consecutive years Earned 18 units in Master Education major in Science Teaching Earned Bachelor Degree in Secondary Education major in General Science PERSONAL DATA Sex:Female Age:39 Nationality:Filipino Height: 5ft. and 1in. Weight: 120 lbs. Birthday:23 September 1977 Birthplace:Talisay City, Cebu Status:Separated Religion:Roman Catholic Physical Condition:Good Health Language Spoken: English, Cebuano, Filipino Person to contact in case of emergency: Al Lamberte Serut 13th Street, Lot 55, Block 15, Istana Subdivision, Amaya ll, Tanza, Cavite, Philippines 4108 Phone #: (- Interests:Reading, Audio Tapes Listening, Playing Chess Special Skills:Computer Literate (MS Office & Web Technology), Dressmaking, Cooking EDUCATIONAL BACKGROUND GRADUATE STUDIES : Cebu Normal University (18 units) COLLEGE: Cebu Normal University Degree: Bachelor of Secondary Education Major in General Science HIGH SCHOOL: The Sisters of Mary Girls Town School ELEMENTARY: Tabunoc Central School WORK EXPERIENCES September 2013 to Present Technical Help Desk Analyst ATOS 8F Two E-Com Center Bldg., Cor. Harbor Drive & Sunset Ave., Mall of Asia Complex, Pasay City, Philippines 1300 Provide comprehensive BPO and ITO services to global markets across all major industries worldwide which are Johnson & Johnson affiliated. In turn, our service and market-specific best practices and efficiencies are shared across the company, creating a competitive advantage that benefits our clients. January 2012 to September 2013Technical Support Representative TELETECH IT Park Lahug, Cebu City I worked as virtual technical support representative to subscribers of Time Warner Cable in Oceanic Hawaii. September 2011 to September 2012Technical Support Representative CONVERGYS IT Park Lahug, Cebu City I worked as virtual technical support representative to subscribers of Time Warner Cable in the United States and Canada. March 2011 to May 2011Technical Support Representative STREAM GLOBAL SERVICES (former eTELECARE) IT Park Lahug, Cebu City I was a Virtual Technical Support Representative for Xbox subscribers in Australia and New Zealand. I also handled billing and escalations. July 2004 to February 2011 Technical Support Representative SYKES ASIA, INC. Synergis IT Center, F. Cabahug St., Panagdait, Mabolo, Cebu City I worked as Senior TSR in different Lines of Business for Apple Users, Customer Self Install, Digital Subscriber Line and Home Networking. January 2004 to June 2004Financial Associate PROFESSIONAL FINANCIAL PLANS Escario St., Capitol Site, Cebu City I used to sell pension/educational pre-need plans. New York Life Insurance Agent NEW YORK LIFE INSURANCE PHILIPPINES 2/F Pacific Square Building, Mabolo, Cebu City I was tasked to prospect, contact, analyze, advice and conclude sale of products and services of New York Life Philippines. December 2001 to December 2003Classroom Teacher THE SISTERS OF MARY GIRLSTOWN Poblacion, Talisay City, Cebu I was a classroom teacher for second and third year high school students in Biology and Chemistry. February 2000 to December 2001Classroom Teacher THE SISTERS OF MARY BOYSTOWN Tungkop, Minglanilla, Cebu I was a classroom teacher for third year high school students in Chemistry. CERTIFICATIONS Licensure Examination Test for Teachers (LET) Philippine Regulatory Commission (PRC) August 2001 Rating: 81% Life Agency Testing Service (LATS) August 2003 Held at CAP building, Osmeña Blvd, Cebu City ACTFL Oral Proficiency Interview (OPI) September 26, 2015 LTI – The ACTFL Testing Office Rating: SUPERIOR Knowledge Management (KCS l License) Held at 8F Two E-Com Center Bldg., Cor. Harbor Drive & Sunset Ave., Mall of Asia Complex, Pasay City, Philippines 1300 KCS l License SEMINARS August 18, 2004Strategic Account Management Held at Waterfront Hotel Cebu by Jun Garing February 8, 2004Key/Corporate Account Management Held at Salesman’s Centre - Cebu Training Center by Jun Garing January 16, 2002Customer First! The Customer Care Delight Program Held at Salesman’s Centre - Cebu Training Centre By Khristina P. Mendez and Jun Garing January 9, 2002The Filipino Art of Breakthrough Selling Held at Salesman’s Centre - Cebu Training Centre By Khristina P. Mendez and Jun Garing September 19, 2001Enhancing Classroom Management through Strategies and Test Construction Held at The Sisters of Mary Girlstown School in coopera- tion with Department of Education - Mandaue City Division. AWARDS/CITATIONS Top GSD Analyst for the Month of January 2017 – ATOS Consistent Top 5 Analyst from 2016 to Present – ATOS Consistent Top QA Analyst for 2016 and 2017 with 100% score – ATOS Consistent Top FCR Analyst for 2016 - ATOS  Performance Award (Accolade) for the Second Quarter of 2016 - ATOS Top GSD Analyst for the Month of February 2016 - ATOS Top Technical Support Representative for the Month of July 2006 - Sykes Asia Incorporated Outstanding Teacher Award for Perfect Attendance - The Sisters of Mary School (Girls Town) Ideal Teacher Award (Student's Choice) - The Sisters of Mary School (Girls Town) Outstanding Coach for Population Education Quiz (Division Level) - Talisay Central School Outstanding Coach for Population Education Quiz (Regional Level) - Ecotech, Lahug, Cebu City PERSONAL STATEMENT Because of my interpersonal, customer and technical service skills learned from various BPO and ITO companies that I have worked with, my previous teaching experience and insurance career, I can perform well the functions and responsibilities of a better team leader or any position that would suit my capabilities. REFERENCES Ms. Loribel Garcia Supervisor ATOS Telephone No.: (- MARIA SHEILA R. LATO Applicant