Maria Sufian Khan

Maria Sufian Khan__________________________________________________________________ Address: House No. 926 D Block Satellite Town Rawalpindi. Email ID: - Qualifications Course InstituteGrade O levelsCambridge University A+ Distinction In English, Mathematics, London Biology, Urdu And Islamiat A grade in all other subjects A levels Cambridge University Straight As B.AEnglish Literature 85% M.B.A Marketing CGPA 4 Experience Worked as a vice principal in British Academy school System for 3 years Worked as an administrator in British Academy School System for 2 years Worked in Infotex American based call center for 10 months as a customer support representative: Responsibilities of my position include but are not limited to, insuring client defined parameters as per campaign requirement. Insuring highest quality benchmark, development of QA and Training SOP’s and protocols to insure best possible results to provide to our clients in North America and the UK. Develop business relationships to further enhance our BPO division. Worked in Info Span Canadian Call center for one year as a customer support representative Worked in Avenir technologies for 6 months as a customer support representative:Analyze the call flow of the agents, watch the perimeters as per client requirement, and participate in active monitoring sessions as well as designing and implementing the SOPS and guidelines for the quality department. Worked as a freelancer on Upwork in article writing jobs for seven years. Worked as an academic writer for four years with many organizations. Currently working as an article writer and academic writer at 2 rupees per word. Expertise I can work as a motivational individual and as a team and guarantee quality in my work and efforts. I assure complete work motivation and interest and completing my tasks on time. Quality is not compromised.