MARIA VIDA BAUTISTA
--1504 Blk. Tarvet San Rafael, Tarlac City Philippines 2300
OBJECTIVE
To be part the company where prudence, professionalism and integrity are practiced and take
part in accomplishing company goals where my experience and competencies will be greatly
utilized.
EXPERIENCE
ETISALAT (Dubai, United Arab Emirates)
Sales Representative/Customer Service
July 2009 to Sept 2015
Responsible for handling and improving retail sales operation inside stores overall Etisalat
Product, Handsets an Accessories.
• Analyzing customer needs to recommend suitable products or solutions for customers.
• Responsible for customer services operations inside stores by handling customers complains
and problem solving.
• Presenting Etisalat products and lines for customers and explain new offers.
• Maintain Accessories and Handsets display in good image to attract customer eyes.
• Offering accessories and handsets for store visitors to increase sales volume.
• Maintaining stores quality in coordination of store manager according to Etisalat Quality
standards.
REAL WORLD GENERAL TRADING L.L.C (Karama, Dubai)
Office Administrator/Secretary
March 2007 to June 2009
• Assists office staff in maintaining files and databases
• Assigns jobs and duties to office staff as needed
• Serves as the go-to for office inquiries and conflicts
• Monitors office operations
• Prepares reports, presentations, memorandums, proposals and correspondence
• Schedules appointments and meetings for executives and upper level staff
CYBER CITY TELESERVICES LTD. (Clark Field Pampanga, Philippines)
Customer Service Representatives/Call Center Agent
June 2004 to Jan 2007
• Receive inbound calls including transferred sales leads and calls from current and potential
customers.
• Answer questions about the product details, the company, and issues with account for the
customers
• Attain aggressive sales goals by making an active attempt to cross sell full range of solutions
and products to meet clients’ needs.
• Resolve issues promptly
• Meet Quality Assurance Requirements and other key performance metrics.
EDUCATION
Bachelor of Science in Business Administration-2004
Major in Information System Management
Tarlac State University -Tarlac City, Philippines
SKILLS AND COMPETENCIES
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Proficient in Internet explorer, Microsoft Office Applications and fluent typing skills.
Strong communication Skills: written and verbal communication.
Ability to take ownership and think independently; perform task with little supervision.
Highly motivated, goal oriented, responsible and trustworthy. I am competent and with a
clear vision to accomplish our company goals. Good interpersonal skills, ability to work well
with others in both supervisory or support staff positions. Effective teamwork, leading
teams and collaboration cross - functionally.
Ability to assess priorities for self and others, demonstrate flexibility and understand sense
of urgency.
Self-motivated, strong problem solving abilities, continuous improvement and proven
decision making skills.
