Marianne Gelio

I am an experienced customer support/technical support from different BPO companies for 5 years providing customer service and technical assistant for internet, android devices, and apps issues and troubleshooting.

For 4 years I am a Freelancer/ Virtual Assistant, with clients from E-commerce, Real Estate Company and Leasing Company providing customer service, property management, handling house repairs issue and appointment setting, admin support and other project-based tasks such as adding product and products details in Shopify, data mining and web research.

I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction.

Throughout the years of my experience as a Technical Support / Customer Service Agent, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.

My Skills:

• Microsoft Office Word, Excel, and Spreadsheet

• Google Docs, Google Sheets, Gmail, and Google Calendar (Google Suite)

• Excellent in speaking and writing in the English language

• Email Support (FRONT, Helpscout, Outlook, Gmail, Gorgias App)

• Phone Support

• Technical support for ADSL and Android device

• Chat Support via Zendesk, Freshdesk, Facebook Messager, and other online chat application platforms

• Customer Service

• Order Management (Shopify, OBERLO, Dropshipping, and Aliexpress)

• ‎Shopify adding products and description, editing orders and refunds

• Xero Application (account creation and invoicing)

• ASANA task and FRONT

• Arthur Online System

• Property Management and Repairs Issues

• Order Fulfillment in Shopify, DSERS, and Aliexpress

• Product Mapping in Dsers

• Importing products from Shopify to Dsers and from Aliexpress to DSERS

With these experiences, I still never stop to learn new technology. I am continually checking new web tools to stay competitive and more efficient with my home job. My goal is to provide out-most work satisfaction and wonderful working experience with my clients.