MARIANNE S. SANTOS
305 Dama De Noche St. Nepo Subd. Cutcut, Angeles City
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Experienced BPO agent for 13 years with strong background on customer service and interpersonal skills.
Strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines.
Driven to achieve the best results for clients.
Courteous and friendly Professional with extensive background in BPO setup and Customer service. Seeking to take on new responsibilities with managerial position.
WORK EXPERIENCE
JUNE 2017 – PRESENT
UNIT MANAGER, CONCENTRIX PHILIPPINES INC.
Mentoring staff and engaging/developing agents for future leaders.
Multi-tasking and doing statistical reports.
Deal with issues involving both clients and the workforce.
Problem-Solving and Flexibility in dealing with complex issues over the phone.
JULY 2013 – MAY 2017
ENGAGEMENT SPECIALIST, STARTEK INC.
Technical Proficiency and Understanding in/of Products/Services Performed upgrades and installed updates.
Problem-Solving and Flexibility in dealing with complex issues over the phone.
September 2008 – JUNE 2013
CUSTOMER AND SALES REPRESENTATIVE, TELETECH INC.
Ensured client satisfaction by receiving their agreement with advertisements and making adjustments as needed.
Technical Proficiency and Understanding in/of Products/Services Performed upgrades and installed updates.
Problem-Solving and Flexibility in dealing with complex issues over the phone.
JANUARY – JUNE 2007
CASHIER, ROUND D’ CLOCK MART
Managed store and kept up-to-date on products and promotions resulting in increased sales.
Education
APRIL 2006
GRADUATE; ASSOCIATE IN COMPUTER SECRETARIAL
ASIAN INSTITUTE OF COMPUTER STUDIES
Skills
Knowledge in computer software
Strong oral and written communication skills
Customer service skills
Office applications skills
Strong problem-solving, troubleshooting skills and the ability to exercise sound judgment
TRAINING
AUGUST 2019
7 HABITS OF AN EFFECTIVE LEADER
CONCENTRIX, SM CLARK
Discussed all about being a leader
Training about operation of a BPO set up industry
Skill transfer about coaching and mentoring
APRIL 2019
CLARK FEW STRAT PLANNING
MONICA’S PRIVATE RESORT, MAGALANG
Discussed all about program operations
Contributions on better management
PERSONAL DETAILS
NATIONALITY: filipino
date of birth: NOVEMBER 30, 1987
age: 33
civil status: single
religion: catholic
references
hyness dayritprince lensly dizon
operations manageroperations manager
Startekconcentrix-
earle acostajohn ray david
operations managerunit manager
concentrixconcentrix-
I do hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.
MARIANNE S. SANTOS
