Maricel Ramos

"Persistence and Optimism, no time is wasted."

No matter how complex or laborious a task may be, I know that it can still be done and that success is always waiting at the end.

My extensive background in Customer Support was gained from years of working with Sykes (vendor: MCI Communications) and Shell; handling diverse concerns of general public, attendants/employees, and channel partners. I can provide assistance through phone, e-mail, chat, and web-based customer support tool. I can confidently commit a positive contribution to your Customer Satisfaction Index.

My 6 years of experience as a Workforce/Operations Analyst provided me an opportunity for continuous growth, and gave me adept knowledge and skills in the following:

1. Data generation and processing. 2. Analysis 3. Stakeholder communication 4. Scheduling and Forecasting 5. Capacity Planning/FTE sizing 6. Working with Excel, PowerPoint, SAP (CRM, ERP, and R/3), Siebel, and Oracle Hyperion as reporting tools.

I can effectively perform tasks independently with minimal supervision or with a group. Being a freelancer will allow me to have a sense of self-worth/fulfillment by having a career and by being able to personally supervise my daughter's growth at the same time.