Maricor Bragat

 MARICOR BRAGAT Bawo, Sogod, Cebu 6007 Contact No.:- Email Address:- CAREER OBJECTIVE To be able to hone my skills further and improve the quality of what I do through tasks assigned to me by the client. Being in the BPO industry has taught me a lot of skills that I can partake in any opportunities that will come my way. EDUCATIONAL ATTAINMENT Collegiate Degree:Bachelor of Science in Computer Science School:Southwestern University Address:Urgello Street, Cebu City Status:Undergraduate (3rd year) Secondary School:University of Cebu Address:Sanciangko Street, Cebu City Graduated:March 2004 Elementary School:University of San Carlos Address:Alcantara St., Cebu City Graduated: March 2000 Recipient:With Honors SPECIAL SKILLS / ACHIEVEMENTS Excellent Customer Service Skills Proficient in Microsoft Applications (Word, Excel, Powerpoint) Above Average Typing Skills Excellent Communications Skills both written and spoken Internet Savvy Can work with or without supervision Leadership Skills Interpersonal Skills Manages a team that achieves monthly goals WORK RELATED EXPERIENCES Temporary Team Leader Teletech 12th Floor Geonzon Tower Asiatown IT Park, Apas 6000 Cebu City September 2019 - Present Duties:Oversees my team and make sure that we are in check with our monthly goals Conducts coaching sessions with handle agents Maintain a balance relationship with my colleagues Makes sure that operations go smoothly on a daily basis Unpacks reports, responds to emails, conduct team meetings, tracks performance Sales Coach Teletech 12th Floor Geonzon Tower Asiatown IT Park, Apas 6000 Cebu City July 2017 – September 2019 Duties:I handle a microteam that I manage in terms of Sales. Sees to it that we achieve our daily, weekly and monthly targets Audits quality sales Conducts training sessions and call evaluations Customer Service Representative Teletech 12th Floor Geonzon Tower Asiatown IT Park, Apas 6000 Cebu City March 2017 – July 2017 Post Publication Representative Author Solutions Philippines Inc. 6/F TGU Tower Salinas Corner and J.M. Del Mar Street Asiatown IT Park, Apas, 6000 Cebu City February 2011 – February 2017 Duties:Assists authors with their book orders Conducts researches on book order related issues Resolves print quality and shipping issues Assists in administrative task whenever needed Sales Representative Account: Expedia Travel and Sales Aegis Peoplesupport Skyrise Building Asiatown IT Park,Apas, 6000 Cebu City October 2006 – January 2011 Duties:Assists customers with their travel needs Completes flight bookings, hotel reservations and vacation package bookings Cashier/Food Handler Chowking Foods Corporation Colon Branch 6000 Cebu City February 2006 – August 2006 Duties:Provides excellent customer service to clients Completes meal orders for customers Makes sure that Total Sales for the day matches with Cash on Hand Store Marketing Assistant Freemont Foods Corporation Oriente Branch Colon St., 6000 Cebu City 2005 – February 2006 Duties:Takes care of party reservations Handles phone orders and foot delivery Hosts parties held in venue Conducts daily and monthly inventory of Toy Sales versus Actual Number of Stocks