Maricris Gonzales Nate

I worked as a Live chat and email support in an Australian Swimwear company using zendesk. I escalate orders, refunds and replacement to designated department.

I worked as an E-commerce customer service support in an Australian base drop shipping company using slack and helpscout. I handle the email using helpscout, manage the invoicing, replacement and refunds and do the fulfillment of the orders in Oberlo.

I worked as a general virtual assistant doing data entry, ticket management and orders fulfillment.