Maridel Alfuente

MARIDEL B. ALFUENTE Laplaya Village, Bonot Legazpi City Mobile: +63 - Email:-Skype:- PROFESSIONAL CREDENTIALS Web Researcher/Research Analyst Virtual Assistant (Social Media Manager) Part-Time/Full-Time Job Online Jobs.Ph/GoLance March 13, 2020 - Present            Research web content as assigned by the management Maintain a clean and organized database Perform any other research-related tasks as needed by client Hit the daily, weekly, and monthly production and quality score goals Answer inquiries in email and skype from the marketing and sales team Attend daily and weekly meetings Manage Instagram account of the client Answer direct messages and comments from social media accounts Contact finding and web research Prepare reports and coordinate with the sales management for leads Client facing Sunwest Group Holdings Incorporated Bogtong, Legazpi City March 2019 – September 2021 ORGANIZATIONAL EXCELLENCE OFFICER/BUSINESS ANALYST Quality Management Department, Sunwest Construction and Development Incorporated          Managing the organizational quality and excellence with a standard and confirming the adherence of all departments to it Supervising the performance management systems and designing main performance achievement indicators and measures of evaluating and improvement Consolidates and creates report for top management Inform and suggest new process development partnering with corporates industrial engineer Do process mapping and reinvent corporate process flow Works hand in hand with top management for business review preparations Prepare evaluations for all department heads Team member for company internal audit covering process and safety management \ Study, analyze, and provides recommendations for business cases ADMIN AND GENERAL SUPPORT Sunwest Oil and Gas Incorporated       Works on payroll and HRIS processing for employees Drafts ads and job posts for recruitment Works as compliance officer for all permits and licenses Served as finance officer while waiting for CPA recruitment (created sales report, expenses report, OR posting, and audit sales shift report for management references) Prepares purchase request, bill of bids, statement of account, and contracts General administrative tasks PROJECT SCHEDULER Ecocycen Corporation      Organize, implement and maintain scheduling management system supporting identified projects and their plans Assist to set up tasks and sub tasks to ensure satisfactory realization of project contract requirements as scheduled Log project timelines and maintain database of tasks and its status. Log all new information into database and provide scheduled reports for contract coordination and reporting purposes Evaluate project schedule progress and performance and identify developing problem areas SUTHERLAND GLOBAL SERVICES Embarcadero BPO Building Victory Village Legazpi City January 2013-March 2019 SITE EXECUTIVE ASSISTANT – LEGAZPI FACILITY (September 2016-March 3, 2019)               Maintain executive’s appointment Monitor program compliances and performance Prepare executive reports daily, weekly and monthly Prepares decks and presentations during business review Ensure that all site reports are submitted before due Facilitates client visits and events Secures confidential information and prepares data for the executive team Employee engagement champion and member of the site council Point of contact for site global recognition and awards Manage executive calendar (Vice President and Site Director) Interview and involves in consultant filtering process Ensure that all compliance reports are submitted before due date Monitors site score card and site ranking Monitors program KPIs and client metrics COMPLIANCE CHAMPION     Ensure that all program updates and company rollouts will be completed within the given timeframe Ensure to send compliance tracking daily/weekly Communicates compliance related issues to employees Ensures that all employees comply in the work ethics of the company PUBLICATION WRITER AND PHOTOGRAPHER    Creates feature and news article for all site activities Responsible for event documentation like video and photography Edit and create audio visual presentation for all site activities DATA / REPORT ANALYST       Scrub cases and interpret data to provide needed results Create database and maintain clean data for program references Acquires information from raw data and do validation Review reports and team performances Diligently working with the program management team to define new process improvements Works with the program owners for scheduling EMPLOYEE ENGAGEMENT CHAMPION        Involves in marketing and budgeting for site activities Plans and organize activities and events that promotes employee retention Draft adverts and team logo designs Creates and design posters for new processes and announcements Shares incentive plans to the larger team Honesty Store POC which promotes integrity Heavily involves in corporate social responsibility PRODUCTION AND FLOOR SUPPORT      Facilitates in managing the team Take in escalation calls Main point of contact in the absence of the manager Review reports and validate daily cases Do coaching and performance monitoring for the team INBOUND AND OUTBOUND CUSTOMER SERVICE SUPPORT HughesNet Telecommunication (May 2013 – September 2015)     Take inbound escalation calls Provide various forms of support to customers Take inbound calls for service request or an inquiry Callback disconnected calls to strengthen customer relationships   Help improves quality customer experience Request feedback to improve quality service INBOUND AND OUTBOUND TECHNICAL SUPPORT HughesNet Telecommunication (May 2013 – September 2015) Intuit (December 2012 – May 2013)        Take in inbound and outbound calls to monitor and maintain computer systems and networks within the organization in a technical support role Assist customers for any issues or changes required, such as forgotten passwords, email issues, and likes Working with customers/employees to identify computer problems and advising on the solution Logging and keeping records of customer/employee queries Analyzing call logs so you can spot common trends and underlying problem Updating self-help documents so customers/employees can try to fix problems themselves Troubleshooting and fixing faulty customer equipment over the phone Anathel Outsource Solutions Door 3 Legazpi TireWorld Rizal St. Legazpi City August 2010 – December 2012 ONLINE CONTENT WRITER/GHOST WRITER       Produce different kinds of web content for blogs, social networks, advertisements etc. Create contents for e-books Actively manage and promote our blog, and pitch articles to relevant third-party platforms Edit content produced by other members of the team Analyze content marketing metrics and makes changes as needed Communicate effectively with clients, meet strict deadlines, and follow editorial guidelines from different clients SEO SPECIALIST    Ensure that client sites will show up in the first page of search engines Involves in creative writing, blog commenting, pay per click strategies to boost a site Create and suggest possible strategies to boost the client’s website Royal Quest and Rouge Travel Tours Leopando Bldg. Bonot Legazpi City December 2008 – August 2010 MARKETING EXECUTIVE    Travels to different client location to propose travel plans and Responsible for online ticketing and booking Responsible for smooth flow customers travel         Provides and updates contract with transportation and accommodation partners Oversees the production of all marketing materials, including printed documents, media advertising spots, website content, and social media accounts Presents regular updates and information to other department heads and executives Works with executives to incorporate marketing needs into overall company planning and strategy Organizes and attends company-wide and marketing events Assists in securing access to major media channels and important sponsorships Travels to meet clients and attend conferences, trade shows, industry events, and seminars Adheres to and implements company policies and procedures TOUR COORDINATOR/PLANNER             Manages financial aspects of touring, including budgeting, reconciling show settlements, and negotiating band, crew, and vendor deals Research and provide suggestions on best travel destinations Make arrangement for accommodation and transport Visit hotel and other tour partners for safety and cleanliness Organizes tourist travel and offer travel and destination tours Accompany guests on each excursion as the company representative, learning each guest's name and preferences Coordinate all transportation logistics with bus and cab companies to ensure timely and smooth service Respond and accommodate guest requests, including highly personalized demands such as kayaking, golf tee times and detailed transportation arrangements. Develop and implement an innovative arrangement with neighborhood restaurants to provide customers with discounted food and drinks, bringing in additional revenues to these businesses while offering value-added service to clients. Promote on-board sales and brand loyalty program. Establish and maintain personal contact with other local businesses to generate referrals. Liaison with customer service in resolving escalated matters. TOUR GUIDE    Ensures that the client travel will run safe and sound as committed Involve introduction of tourists to the Bicol’s unique and popular attractions, like historical places, parks museums, areas of cultural interest, beaches, and other travel destinations Involves planning and organizing tours around a certain area of interest ACHIEVEMENTS            Team Manager University Certified Lead 100 Certified Six Sigma Green Belt NCII – SEO Optimization / Web Marketing and Design NCII – 100 Days Call Center Training Sutherland Platinum Value Awardee 2014, 2015 and 2016 Sutherland Tenure Awardee Platinum Awardee FY17 Top Shared Support 2017 Service Year Awardee 2014, 2015, 2016 and 2017 Job Well Done Awardee for Sunwest Construction SEMINARS AND TRAINING            Team Manager University Lean Six Sigma Green Belt Training Lead 100 Training Leadership Workshop Managing Attrition and EWS Due Process and Employee Discipline Training R.A.I.D Workshop Design Thinking Training Financial Primer Training Financial Strategic Planning Quality Management System Training EDUCATION BACKGROUND Bachelor of Arts in English Bicol University June 2004 – January 2008 SEO Online Optimization and Web Marketing Short – Term Course August 2008 – October- Hours Call Center Training Short – Term Course November 2008 Character Reference Peter Biason, HR Consultant - Christer Benson Lorena, Manager- Sunwest - Maricella Galang, CPA (CoAuditor) – QMS Department -