Marie Jillian Molina
CUSTOMER SERVICE SPECIALIST | VIRTUAL ASSISTANT | GRAPHIC
DESIGNER | VIDEO EDITOR
ABOUT ME
I am an experienced Customer Service Specialist and Virtual
Assistant who specializes in handling multi-national clients. I
make sure to build positive relationship with my clients. I am a
problem-solver, energetic, and optimistic.
CONTACT
CUSTOMER SERVICE SKILLS
Clear Communication Skills
Ability to use positive language
Persuasion Skills
Time Management Skills and Flexibility
Multi Tasking Skills
Empathy Ability
(--http://mjillianmolina.wordpress.com
live:mariejillianmolina19
SOCIAL
VIRTUAL ASSISTANT SKILLS
@mariejillianmolina
Exceptional Networking Skills
Can successfully work in a team setting or
independently
Can work under pressure
Internet and Software savvy
Interpersonal and Intrapersonal Skills
@jillmolina19
@mriejillian
@mriejillian
@mriejillian
INTERESTS
WORK EXPERIENCE
Internet dancing
baking cooknig video games
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Moderating Comments on Facebook
Creating and Moderating Fan Page for my
client
DISC PERSONALITY
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Dominance
Influence
Steadiness
Compliance
0
10
20
30
2018
Social Media Manager
40
2018 - 2019
Virtual Assistant
Answering Phone Calls, Emails, and Live
Chats of clients to set an appointment for
their cleaning services
Fixing schedules of our cleaners for their
respective cleaning jobs
APPS AND TOOLS
Calendar and Schedule
Management tools
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Project Management Tools
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Email Management
Tools
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Microsoft Office
Google
(Trello and Asana)
Chatbot
Canva
Adobe Photoshop/Illustrator
Adobe Premiere Pro/After Effects
Wondershare Filmora
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2015 - 2018
CUSTOMER SERVICE SPECIALIST
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ADDENDUM
DISC INDEX
www.tonyrobbins.com
Taking inbound phone calls for the
cellphone provider in US
Respond to customer's questions and
concerns about the services, and escalate
the calls appropriately.
Doing basic troubleshooting in customer's
mobile phones
Building a connection to the customer and
providing an excellent customer
experience
ADDENDUM
DISC INDEX
www.tonyrobbins.com
ADDENDUM
DISC INDEX
www.tonyrobbins.com
ADDENDUM
DISC INDEX
www.tonyrobbins.com
ADDENDUM
DISC INDEX
www.tonyrobbins.com
ADDENDUM
ENGLISH LEVEL TEST
TYPING SPEED TEST
ADDENDUM
SPEED TEST
CLICK HERE
