Marieta B. Abedejos

Been working as a customer and technical support in 2 BPO companies for 3 years. As a technical support, I learned that having a good communication towards our valued clients would help me understand deeply about their concerns. Before attempting to solve and answer anything, through our interaction, we build a strong rapport, thus, this would be an essential way to determine what could be the root causes of their issues, and in this way, I can provide helpful information that would solve their problems and give better suggestions to ensure that our clients are satisfied with our products, services, and features.