Marilen Bautista

CURRICULUM VITAE Marilen Bautista Phone:- Email:- PERSONAL STATEMENT I have 7 years experience in Customer Service and have a proven success record in resolving issues and assisting customers. I have a ‘can do’ attitude plus a willingness to learn. I am looking for an opportunity to develop my skills by taking up new and exciting challenges. SKILLS & STRENGTHS     Professional skills – Positive attitude, Communication, Teamwork, Self-management, Willingness to learn, Thinking skills (problem solving and decision making), Self Resilience, Customer service oriented, Able to relate to people of different backgrounds, ages and cultures, Good time management skills and able to work to set time frames, and Well organised with methodical working practices Computer skills - Microsoft Office (Word, Excel, PowerPoint, and Outlook), Camtasia, Snagit, Canva, EDI and AS400 Data Base: Real Estate Manager, LockedOn, MyDesktop, and SAP System. Additional Skills - Digital Marketing, Social Media Marketing Strategy, Blog and Social Media Posting, E-mail and direct mail marketing campaigns, Search Engine Optimization, Search Enging Marketing, and Data Entry LENGTH OF SERVICE Import and Export (11 years), Purchasing (5 years), Administrative Works (2 years), and Customer Service (7 years) EDUCATION August 2016 to June 2017 Diploma in Digital Marketing October 1990 to March 1994 Bachelor of Science in Commarce – Major in Banking and Finance New Zealand Institute of Education, Auckland Saint Louis University, Baguio City EMPLOYMENT HISTORY Customer Service Officer Permanent Fulltime Americold Logistics: New Zealand August 2017 – July 2018 Responsibilities:  Responds to all customer inquiries and complaints concerning work-orders, shipments,  Process general storage in-loadings and out-loadings, in one or more Warehouse  Management/Inventory systems  Create loads, schedules as required for specific customers  Reconcile and control pallet movements  Receive and action customer queries  Resolve issues outside of the normal day to day queries/issues  Supply data according to customer requirements  Develop good working relationships with key customer contacts  Filing and general office duties regarding updating and maintaining the system  Create and maintain KPI’s as required for specific customers  Maintain and complete stock adjustments as required  Raise E-Cert  Ensure compliance with the Americold NZ Ltd Health, safety and environmental rules, regulations and procedures. Waitress Permanent Parttime Kyoto Japanese Restaurant: New Zealand February 2017 – July 2017 Responsibilities:  Cash eftpos and credit transactions  Dealing with customer queries or complaints  Taking Customers orders and relaying to the Kitchen Staff  Understanding of preparation and serving specialty foods  Maintaining cleanliness and personal hygiene standards  Removing dishes and glasses from tables or counters and taking out to kitchen  Stocking service areas with supplies such as coffee, food, tableware and linen  Checking with Customers to ensure that they are enjoying their meals and taking action to correct any problems  Explaining how various menu items are prepared – ingredients and cooking etc  Answering in-coming calls regarding products and services  Forwarding enquiries to relevant departments 2 Sales Staff Casual Parttime Stew art Dawson’s Jewelry: New Zealand August 2016 – January 2017 Responsibilities:  Share best practices for sales and customer service with other team members to help improve the store's efficiency  Promptly resolved customer concerns and questions  Maintained customer areas in clean and professional manner  Explained service offerings.  Completed purchases and processed payments.  Removed merchandise from displays to show to customers Virtual Assistant Permanent Fulltime Outsource Workers – Offshore Australia August 2015 to July 2016 Responsibilities:  Lead Generating – prospecting customers (Gumtree/REIW A )  Entering home open registration information into, appraisals and buyer’s inquiries to Database/CRM  Generating letters - Just Listed, Just Sold, Expired Listings (obtain a list from RP data/REIWA/ Realestate.com), buyer anniversaries and Christmas cards Creating brochures, newsletters, flyers, and Hot Property Sales  Research property information on REIWA/RP Data  Respond to email inquiry Managing the client's emails, calendars, database and/or      spreadsheets Entered numerical data into databases in a timely and accurate manner Calendar Dairies Entered numerical data into databases in a timely and accurate manner Compiled quarterly market share reports Advertised client properties on websites, social media and in real estate guides using REM Database Customer Service Relations Permanent Fulltime SITEL Phils – Baguio City February 2009 to Deceber 2014 Responsibilities:  Managed customer calls effectively and resolving complaints efficiently and quickly.  Thinking outside the box and going beyond the miles  Address, research, document, and resolved customer product complaints empathetically and professionally.  Gather and verify all required customer information for tracking purposes  Act professionally and patiently when addressing negative customer feedback  Resolved service, pricing, and technical problems for customers by asking clarifying and specific questions  Computation of interest charge, average daily balance, balance transfers, process payments and update customers account information 3   Strong stand on clarifying fees and charges, files Credit Bureau Disputes Promote and offer bank new programs such as balance transfer, credit in forms, payment protection and online banking Immigration Officer Permanent Fulltime HELP English Language Program, Inc. Baguio City February 2006 to July 2007 Responsibilities:  Coordinates and oversees Korean understudy's enlistment  Process their enrollment, graduation, and withdrawals  Process their Student Visa from the Philippine Immigration  Open a ledger for Korean Student Import and Export Officer Permanent Fulltime Import and Export Officer Baguio City November 1994 to January 2006 Responsibilities: Export and Import  Preparation of Export and Import permit applications, agreement applications, certifications, correspondence, and documents  Responsible for ensuring company compliance with export/import laws and regulations  Prepare Bank Letter of Credit/Import contract opening form and bank endorsement  Track shipment status  Prepare shipment schedules  Monitor and overhaul Daily Production Report Merchandising/Purchasing  Request for quotations, proforma invoice, according to the requirement of end user and negotiation for the best terms and conditions  Preparation of purchase orders  Regular follow up with local suppliers and freight forwarders, timely shipment, and dispatch of shipping documents for urgent custom clearance  Develop pricing strategies while balancing firm objectives with customer satisfaction maximization INTERESTS     Sight Seeing, Travelling Spending time with friends and meeting new people Internet browsing Doing craft 4 REFEREES KIRSTY TITO National Customer Service Manager Ameriold Logistics – Manu Tapu Mobile#: - MA. THERESA TULLENERS Assistant Manager Stewart Dawson’s Manukau Mobile#:- VICKI JEFFELS Teacher and Digital Marketing Manager New Zealand Institute of Education and Digital Discussions Email:-ANE GREJALDO Team Leader Outsource Workers Email:- 5