Virtual Assistant
WORKING EXPERIENCE
GOTRANSCRIPT.COM –Transcriptionist
March 2017 – Present (Part time)
Responsibilities:
● Transcribing Audio/Video to Text
IQOR, Dasma — Customer Service Representative
September 05 to December 30, 2016 (Graveyard Shift)
Responsibilities:
● Phone handling - taking, placing and tracking orders
● Email support - answering inquiries and concerns
● Customer service - addressing and resolving customer's concern
--mlou.laurito
ACP Test Company, Laguna — Production Specialist
August 30, 2007 to August 05, 2016 (Shifting Schedule)
Responsibilities:
● Encode per shift history through Ms Excel
● Sending per shift reports thru email
● Data Entry
SKILLS
● Proficient in MS Office:
MS Word, Excel, and PowerPoint
● Knowledgeable in Google Forms
● Good typing speed –
45 words per minute
● Customer service
(Team Viewer and Zoiper)
● Email Management
● Phone support
● Schedule Management
● Internet research
● Data Entry
● Transcriber
● Good English writing and
speaking
● Can give attention to details
● Organize and Positive mindset
● Can multi-task
● Willingness to learn
EDUCATION
Philssec Institute of Technology — Bachelor of Science in
Computer Science
June 1999 to April 2003 (College)
TRAINING
ESYNERGY INTERNATIONAL — Imus Cavite
July 4-29, 2016
Contact Center Services NC II — Basic handling calls
Food and Beverages NC II — Basic table setting
Virtual Assistant Boot Camp
I joined Virtual Assistant Boot Camp online to enhance more my skills. I
am earning badges for Email Management, Office Application, Schedule
Management and Internet Research for now. These are the photos of
badges I earned:
