Marilyn Carol Fortuin

CV-Marilyn Carol Fortuin Address: 26 Buffels Street Riverlea Johannesburg South Africa 2000 Cell:--Mail:-- Regarding the position I attached resume which is presented for your consideration. Enclosed resume shows my qualifications, capabilities and history of my career. I would like to start in role with the intention of working myself up within the organisation . I am good at admin and team work. I've managed data processing tasks of all volumes, managed a team and I like being part of a dynamic organisation and I am looking for that next opportunity. My current job is exciting and I am sure that the next working experience will hold even more promise. I am excited about the prospect for change and I hope that you can help me make sure it is a positive change. Thank you for the prospect at an opportunity as I am looking forward to any opportunity in Thank you for your consideration. Looking forward to your reply. Ms Marilyn Fortuin Professional Profile ∙ ∙ ∙ ∙ ∙ ∙ ∙ ∙ Meticulous operations Team Leader, excellent at juggling multiple tasks and working under pressure. Deadline driven, innovative and client -focused manager and very committed. Broad industry experience in Banking - Home loans. Versatile, disciplined and performance driven to deliver excellent customer service. Strong ability to coordinate, plan and organize- I manage the following within my departments: Recourses, including job all staff related matters: appointment of staff, job descriptions, attendance, leave applications, performance appraisals, citations for reward functions, and record keeping. Excellent administrative ability and dynamic and reliable individual who is well experienced as an Operations Manager managing projects Strong leadership abilities and management experience in managing various departments including multi-functional teams. Driven by challenges and am focused on results , pay attention to detail with quality assurance for the branch. I deal with high volume workloads within strict deadlines and service level agreements. I am mature, energetic, hard-working, and professional and goal orientated. Work without supervision both individually and in a team and am involved in risk mitigation I adapt in any environment using my technical skills to contribute positively to the organisation Core Skills ∙ Creative problem solving and risk management ∙ Lean management and process enhancements- Operation management, process flow ∙ Client centric ∙ Excellent trainer and effective communicator ∙ Monitoring and managing all administrative functions ∙ Coordinating and organizing ∙ Manage multi-task departments ∙ Coordinating and managing projects ∙ Internal audit and risk management Experience Nedbank 2000 – 2015 Novembe r ∙ Appointed as Attorney Liaison Clerk ∙ Ops Report , checking of Daily work and Attorney allocations per target ∙ Mid 2006 – Appointed as Team leader for the Attorney Liaison department. Duties included: 10 staff members ∙ Monitor- - Overseeing all unregistered loans advising on progress and status (33000 loans) ∙ Performance agreement for all staff ∙ Attending management meetings ∙ Providing guidance to branches/estate agents attorneys i.e. escalations desk ∙ Put forward process enhancements in line with cost quality, time and risk ∙ Mid 2009 – Appointed as Team Leader for the Projects teamDuties included: Team staff- 7 members ∙ Consolidating daily Stats- Monitoring SLA’S and milestones of all active PIP matters - Monthly forecast and MI provided ∙ Monthly liaising with stakeholders regarding anomalies- NedbankBSP department NedbankBSP department 1997 -2000 1994 -1997 ∙ Monitoring attorney performance and measurements- Liaising with stakeholders with direct influence on the PIP book ∙ Process enhancements ∙ Attorney interface and handling escalations ∙ Training-General admin functions and staff H.R ∙ Standing in for Manager ∙ Team leader in the BSP department ∙ Overseeing the ticket billing process. ∙ Liaising with airlines and travel agencies to ensure the correct billing process was followed. ∙ Attending the admin process of the billing department and attending to any queries ∙ Data Processor of all airline tickets for travel agencies. Education St Luke’s Senior College Matric 1990 Business Management short courses the University of Pretoria (LDP) Leadership Programme- v Fundamentals of Project Management (2012) 87% v Project Management (2012) 86% v Fundamentals of Operations Management (2012) 81% v Operations Management -% v Fundamentals of HR (2013) 90% Courses attended v 2000 Coaching for results , Leading teams and Maintaining high performance v 2001 Customer service excellence and OPS Manager programme v 2002 Employment Equity Workshop v 2005 Performance Management v 2007 Essentials of Leadership and Interactive Management Essentials v 2008 Conduct a quality performance review v 2012 Coaching for Growth and Journey of personal discovery v 2012 Excel 2007 Intermediary v 2014 Paralegal Studies- Property Law and Conveyancing Languages I am fluent in English in reading, writing, and speech- Ek is vlot in Afrikaans in lees, skryf en spraak. Hobbies Doing voice-overs, reading and running. Sunday school teacher and member of the church board. Personal Information I am currently in the process to complete my paralegal studies- Completed Property Law and Conveyancing – Pass mark- 74% I am passionate about the development of people in both their personal and professional capacity. I believe in life-long learning as knowledge is power. I am actively involved in our church and form part of our church council. I volunteer my services and assist teachers by providing extra reading classes on Saturdays. I am in involved in the caretaking of our youth in the community as a Sunday school teacher References: Emmeline Delport - Trainer /Coach at Nedbank Pauline Paton - Client service manager Wynand Nel - National Manager Home loan registrations